Pablo Diaz
Orlando
Summary
Reliable and hardworking professional with a strong background in customer service, the food and serving industry, and supporting daily operations. Skilled in managing tasks efficiently, ensuring smooth workflows, and contributing to team success in fast-paced environments. Experienced in using tools and equipment to boost productivity and maintain organization. Known for excellent attention to detail, quick problem-solving, and a commitment to safety and quality standards. A collaborative team player with a strong work ethic, always focused on delivering results and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Seasonal Warehouse Associate
Amazon
09.2024 - 04.2025
- Maintained detailed records of all returned products, including tracking numbers and shipping information
- Processed all returns in accordance with company procedures and guidelines
- Efficiently processed customer returns and refunds, ensuring accuracy and compliance with company policies
- Ensured that all returned products met quality standards before being accepted back into inventory
COSTUMER SERVICE ASSOCIATE
Lowe's
08.2023 - 09.2024
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Assisted customers with product selection, order entry, and payment processing
Costumer Service Associate
The Home Depot
09.2021 - 05.2023
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
Team Leader
Chick-fil-A
09.2021 - 10.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Performed opening and closing duties, including store cleaning and restocking.
- Trained new team members on company policies and procedures.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
Education
Associate of Arts - MARKETING
Valencia College
06-2026
HIGH SCHOOL DIPLOMA - undefined
Lawrence High School
01.2021
Skills
- Costumer Service Specialist
- Teamwork
- Multitasking
- Attention to detail
- Time management
- Organizational skills
- Reliability
- Graphic design
- Digital marketing
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Seasonal Warehouse Associate
Amazon
09.2024 - 04.2025
COSTUMER SERVICE ASSOCIATE
Lowe's
08.2023 - 09.2024
Costumer Service Associate
The Home Depot
09.2021 - 05.2023
Team Leader
Chick-fil-A
09.2021 - 10.2022
HIGH SCHOOL DIPLOMA - undefined
Lawrence High School
Associate of Arts - MARKETING
Valencia College
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