Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Hi, I’m
Pablo Duque
Green River,WY
Summary
Overview
10
years of professional experience
Work History
City of Mustang
Supervisor
08.2022 - 01.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Helped develop more streamline cooking processes based on games played that day which increased overall sales by 27%
- Assigned to primary building of Parks n Recreation due to efficiency and focus on reduction of food waste which saw City of Mustang with increased revenue from September 2022-December 2022
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Develop departmental objectives, budgets, policies, procedures, and strategies
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Experience with: Inventory management software, Restaurant Operations & Management Spreadsheet Library, Staff scheduling software, Data entry software.
Amazon
Learning Trainer
08.2020 - 07.2022
Job overview
- Trained with Six Sigma Green/Black Belts on reducing waste and focusing on quality control within Inbound/Outbound departments
- Devised programs to develop executive potential among employees in lower-level positions
- Helped architect current Onboarding Program at test site OKC1, which was then adopted by Amazon globally in 2021
- Designed and implemented training modules for Inbound department which saw an increase of productivity of 17% in less than 3 weeks
- Orchestrated the redesign of Inbound processing for Decant which reduced overall waste in the department by 30% after being outfitted with new machines
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Reduced Onboarding costs over a total of 3 months which amounted to over $145,000 in saved revenue for OKC1
- Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Coordinated recruitment and placement of training program participants for Inbound/Outbound departments
- Maintained up-to-date knowledge of industry trends, integrating new ideas into existing training curriculums when relevant.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Partnered with human resources to align talent development strategies with organizational goals and objectives.
- Experience with: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook.
Trade Home Shoes
Assistant Manager
10.2018 - 07.2019
Job overview
- Lead store in Commission sales for 6 straight months from November 2018 to April 2019
- Assisted in training 4 future store managers and 1 district manager who then assumed responsibility of their own stores in the following weeks
- Exceeded new sales record for store from November 2018 to January 2019 producing an excess of $12,000 for store revenue
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assess marketing potential of new and existing store locations, considering statistics and expenditures
- Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
In N Out
Assistant Manager
05.2016 - 07.2018
Job overview
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Establish standards for personnel performance and customer service
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule staff hours and assign duties
- Assisted in training 13 future Away Team members who would then open new stores nationally for In N Out
- Looked at reducing overhead costs by expanding training for new hires which helped reduce budget by 11% on a monthly basis
Famous Footwear
Assistant Manager
09.2012 - 01.2014
Job overview
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Review inventory and sales records to prepare reports for management and budget departments
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed new offloading procedures to increase store inventory by 100-150 units and reduce unnecessary waste in storage
Education
Oklahoma City Community College Oklahoma City, OK
Some College from Health/Health Care Administration/Management
06.2024
University Overview
University of Oklahoma Norman, OK
Some College from Microbiology and Immunology
05.2020
University Overview
Skills
- Process Monitoring, Improvement and Analysis
- Waste Reduction and Quality Control
- Microsoft Word, PowerPoint, Excel and Outlook
- Complex Problem-Solving
- Operations, Project and Staff Management
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Idea Development and Brainstorming
Timeline
Supervisor
City of Mustang
08.2022 - 01.2023
Learning Trainer
Amazon
08.2020 - 07.2022
Assistant Manager
Trade Home Shoes
10.2018 - 07.2019
Assistant Manager
In N Out
05.2016 - 07.2018
Assistant Manager
Famous Footwear
09.2012 - 01.2014
Oklahoma City Community College
Some College from Health/Health Care Administration/Management
University of Oklahoma
Some College from Microbiology and Immunology
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