Pablo Gallo
Port Saint Lucie,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CUSTOMER CARE MANAGER II
Pulte Homes
Port Saint Lucie, FL
03.2018 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
Business Relationship Manager/Branch Manager
Chase Bank
PORT , FL
06.2004 - 10.2017
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Maintained confidentiality of all banking records and transactions.
- Reviewed monthly financial reports submitted by staff members to ensure accuracy of data.
- Provided support to bank personnel in resolving customer inquiries.
- Initiated sales campaigns to increase deposits and loan products in the branch.
- Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
- Supervised a team of 15 staff members to ensure quality customer service.
- Conducted regular meetings with employees to discuss goals and performance issues.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Analysed client financial statements to offer tailored advice and products.
Education
Broward College
Fort Lauderdale, FLSkills
- Client Relationships
- Customer Relationship Management
- Strategic Planning
- Business Analysis
Affiliations
- Involved in community by couching youth in basketball, football and soccer.
Languages
Spanish
Full Professional
Accomplishments
- multiple awards for top producer and sales
Certification
- Had Seris 7, 63 and annuities
References
References available upon request.
Timeline
CUSTOMER CARE MANAGER II
Pulte Homes
03.2018 - Current
Business Relationship Manager/Branch Manager
Chase Bank
06.2004 - 10.2017
Broward College
- Had Seris 7, 63 and annuities
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