Pablo Gamino
Bangor,MI
Summary
Meticulous Front Office Lead with 20 years of experience managing technology and personnel requirements for busy office environments. Exceptionally adept at organization and multitasking to remain calm under pressure. Versed in training and developing team members to meet business objectives and deliver Leadership support.
Overview
21
21
years of professional experience
Work History
Front Office Lead
InterCare Community Health Network
Bangor, MI
03.2023 - Current
- Delivered administrative support to clinical staff and managers by handling monthly PMS reports.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office staff.
- Reviewed reports on employee attendance, productivity and effectiveness.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented departmental policies and standards in conjunction with management.
- Help, interviewed and selected employees to fill FOS vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Computed balances, totals to support accounting team.
- Managed office inventory and placed new supply orders.
- Administered payroll for FOS personnel.
- Reviewed records to obtain information and respond to requests.
FOS /Front Office Lead
InterCare Community Health Network
Benton Harbor, MI
03.2018 - 03.2022
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and attended staff meetings and committees.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted Dental records and other correspondence by mail, fax.
- Performed administrative support tasks, completing duties within required timeframes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Front Office Lead
InterCare Community Health Network
Pullman, MI
03.2010 - 03.2018
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Payment collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Assisted with Interviewing, hired and trained Front Office teams and conducted performance reviews.
- Help developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Supervised cleaning staff and coordinated supplies and equipment.
- Trained New employees on best practices and protocols to maintain optimal productivity.
- Monitored office supplies to replenish needed inventory before depletion.
- Liaised workflow between programs. Integrated Mental Health, Telamon Corporation, MRC and OutReach.
- Worked with management team to improve workflows and eliminate unnecessary tasks. LEAN
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Education
High School Diploma -
Roberto Clemente Community Academy
Chicago, IL06.1997
Skills
- Critical Thinking
- Microsoft Office Certified
- Spanish Interpreter
- Complex Problem Solving
Languages
Spanish
Professional
Timeline
Front Office Lead
InterCare Community Health Network
03.2023 - Current
FOS /Front Office Lead
InterCare Community Health Network
03.2018 - 03.2022
Front Office Lead
InterCare Community Health Network
03.2010 - 03.2018
High School Diploma -
Roberto Clemente Community Academy
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