Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
<ul>
<li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li>
<li><br></li>
<li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li>
<li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li>
<li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li>
<li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li>
<li>Developed strategic recommendations for process enhancements and operational efficiencies.</li>
</ul> at HCL<ul>
<li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li>
<li><br></li>
<li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li>
<li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li>
<li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li>
<li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li>
<li>Developed strategic recommendations for process enhancements and operational efficiencies.</li>
</ul> at HCL
WORK EXPERIENCE: Customer Service Representatives at NTT DATA Global Delivery Services PrivateWORK EXPERIENCE: Customer Service Representatives at NTT DATA Global Delivery Services Private