Microsoft Word/ Excel
Pablo Grave De La Cruz
Experienced Front/ Back Of House Employee
North Providence,Rhode Island
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Server
Lucky Dog Tavern & Grill
North Smithfield, RI
05.2019 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Manager
El Ninja
Providence, RI
03.2020 - 09.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
Head Server
Los Andes Restaurant
Providence, RI
08.2012 - 02.2019
- Trained new staff on restaurant operations and policies to strengthen performance.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised server staff and simultaneously served personal section of tables.
- Coached employees on salesmanship and updated menus to increase sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Managed food resources, memorized orders and coordinated customer service.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Education
BILINGUAL SECRETARIAT iN COMPUTING
COLEGIO ITALIANO GUATEMALA, GUATEMALA
CALZADA ROOSSEVELT 35 53, ZONA11, CIUDAD DE GUATEM 02.2004 - 01.2005
Skills
Sales expertise
Menu memorization
Order accuracy
Wine service
Food and beverage pairings
Daily specials memorization
Beverage preparation
Hospitality service expertise
Order delivery practices
Food sales and promotion
High-volume dining
Knowledge of Food/ Beverage Safety
Bilingual Spanish / English
Reliable
Strong attention to details
Accomplishments
- Supervised team of 10 - 20 staff members.
- Knowledgeable on POS systems; CAKE, TOAST & CLOVE
- Knowledgeable on staff scheduling; 7 Shifts and When I Work
- Set up accounts with; Liquor reps, Food reps & Linen companies
- Implemented reservation system with Open Table
- Menu design
- Coordinating group events/ parties
Affiliations
Member of RIHA (Rhode Island Hospitality Association)
Software
TOAST POS
CAKE POS
CLOVE POS
OPEN TABLE
7 Shifts
When I Work
Certification
TIPS Certified
Timeline
Manager
El Ninja
03.2020 - 09.2021
Server
Lucky Dog Tavern & Grill
05.2019 - Current
Head Server
Los Andes Restaurant
08.2012 - 02.2019
BILINGUAL SECRETARIAT iN COMPUTING
COLEGIO ITALIANO GUATEMALA, GUATEMALA
02.2004 - 01.2005