Pablo Hernandez
Summary
Driven professional with a proven track record in vehicle maintenance and business management, including a pivotal role as a Wheeled Vehicle Mechanic in the United States Army National Guard. Excelled in estimating programs and parts inventory. Demonstrated exceptional negotiation and client relationship skills as Owner of Universal Hail Solutions LLC, significantly boosting customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
09.2023 - Current
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components on a 5988 form.
- Repaired and replaced worn and damaged components.
- Ensured mission success by maintaining and repairing critical support on military vehicles such as humvees, JLTV and cargo trucks.
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
Owner
Universal Hail Solutions LLC
07.2016 - 08.2024
- Negotiated vehicle estimates to reach a fair settlement amount with insurances.
- Assessed auto damage by taking proper, clear photos of vehicles and having an accurate dent count on all panels.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Marketing Manager
Saratoga Homes
10.2013 - 07.2016
- Developed and implemented marketing strategies to use for realtor events, new communities and promotional pricing.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Obtain customer information and follow up to ensure the sale and close of a home.
Education
ASE Certification - Automotive
ERA Solutions LLC
Fort Worth, TXDiploma - Wheeled Vehicle Mechanic
United States Army Ordnance School
Fort Gregg-Adams, VA07.2024
High School Diploma -
Burges High School
El Paso, TX05.2005
Skills
Preventive maintenance checks
Vehicle Inspection Procedures
Diesel Engine Repair
Shop Safety Practices
Hand-tool proficiency
Cooling System Maintenance
Air Conditioning Repair
Parts Inventory Management
Differential Service
Battery Testing and Charging
Accomplishments
Achieved refrigerant recovery/recycle qualification.
Languages
Spanish
Native or Bilingual
Timeline
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
09.2023 - Current
Owner
Universal Hail Solutions LLC
07.2016 - 08.2024
Marketing Manager
Saratoga Homes
10.2013 - 07.2016
ASE Certification - Automotive
ERA Solutions LLC
Diploma - Wheeled Vehicle Mechanic
United States Army Ordnance School
High School Diploma -
Burges High School
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