Pablo Hernandez
Gaithersburg,MD
Summary
Dynamic professional with a proven track record at City of Gaithersburg, excelling in teamwork and problem-solving. Adept at managing time efficiently and adapting to fast-paced environments. Recognized for excellent communication and customer service skills, consistently achieving goals and enhancing operations. Committed to continual improvement and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Youth Services Senior Counselor
City of Gaithersburg
Gaithersburg, MD
05.2023 - Current
- Led counseling sessions to facilitate personal growth and emotional well-being for diverse populations.
- Developed and implemented individualized treatment plans to address client needs and goals.
- Mentored junior counselors, enhancing team skills and improving service delivery standards.
- Collaborated with community organizations to provide resources and support for client referrals.
- Organized workshops focused on mental health awareness and coping strategies for the community.
- Analyzed program effectiveness, recommending improvements to enhance service quality and outcomes.
- Facilitated training sessions for staff on best practices in counseling techniques and ethical standards.
- Provided crisis management support, effectively deescalating high-stress situations.
- Reviewed organizational policies related to mental health services regularly, ensuring compliance with legal requirements while advocating for client-centered approaches where needed.
- Collaborated with interdisciplinary teams to ensure coordinated care for clients'' needs.
- Improved team collaboration through effective communication and conflict resolution strategies.
- Educated clients about available resources, both within the organization and externally, to support their journey towards wellness.
- Evaluated program outcomes using data-driven approaches informed by client feedback, staff input, and industry best practices to ensure continuous improvement of counseling services.
- Contributed to staff meetings by sharing insights into current trends and emerging issues in the field of mental health counseling.
- Enhanced client relationships by providing personalized and empathetic counseling services.
- Worked with clients to help them resolve behavioral, social and personal problems.
- Assisted clients in identifying personal strengths, building resilience, and overcoming obstacles.
- Conducted assessments and evaluations to determine appropriate counseling interventions.
- Established a safe and supportive environment for open discussions, promoting personal growth.
- Guided clients in developing skills and strategies for dealing with problems.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted clients in exploring feelings and understanding behaviors.
Volunteer
City of Gaithersburg
Gaithersburg,Md
03.2022 - 06.2022
- Coordinated community events to enhance local engagement and participation.
- Collaborated with team members to develop training materials for new volunteers.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Quince Orchard High School
North Potomac,MDSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Calm under pressure
Active listening
Organization and time management
Verbal communication
Decision-making
Problem resolution
Languages
English
Native or Bilingual
Timeline
Youth Services Senior Counselor
City of Gaithersburg
05.2023 - Current
Volunteer
City of Gaithersburg
03.2022 - 06.2022
High School Diploma -
Quince Orchard High School