Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Pablo Jose Basto

Houston,TX

Summary

Dynamic leader and adept Spanish interpreter with proven expertise in emergency preparedness and customer service excellence, honed at Cyracom International. Demonstrates strong leadership and adaptability, driving team success and ensuring efficient problem resolution. Achieved significant improvements in client satisfaction and operational efficiency, showcasing a commitment to excellence and a versatile skill set.

Overview

11
11
years of professional experience

Work History

Over The Phone Spanish Interpreter

Cyracom International
Houston, TX
07.2024 - Current
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
  • Offered language support services to travelers and expatriates, including interpretation during medical emergencies and legal issues.
  • Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
  • Upheld original emotion, tone, context and content of original messages.
  • Provided guidance on cultural differences when communicating with people from diverse backgrounds.
  • Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
  • Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
  • Compiled background information on content and context of translations for intended audience.
  • Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
  • Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.

Telecommunications Technician

3Tier Communications
Houston, Texas
11.2022 - 07.2024
  • Installed, maintained, and repaired telecommunications equipment.
  • Cleaned and maintained the company vehicle, and safely operated it to complete service calls.
  • Performed routine maintenance on telecommunications infrastructure.
  • Maintained compliance with industry-specific regulations and codes.
  • Located and performed troubleshooting and diagnosis to resolve telecommunication cable and wire issues.
  • Tested and troubleshot network systems to ensure optimal performance.
  • Collaborated with team members on large-scale projects or installations.
  • Configured wireless networks for residential and commercial clients.
  • Trained customers on how to use telecommunications equipment effectively.
  • Coordinated schedules with other technicians to ensure efficient use of resources.
  • Monitored inventory levels of tools, parts, and supplies needed for job tasks.
  • Installed and maintained telecommunications equipment, such as routers, switches, and cabling.
  • Responded to emergency service calls outside of normal business hours.
  • Read and interpreted engineering plans to identify project specifications.
  • Completed timesheets and work orders with accuracy and efficiency.
  • Conducted site surveys to assess customer needs, and recommend appropriate solutions.
  • Followed industry safety standards when working with electrical components and equipment.

Supervisor & Crew Member

Wizard's Carpet Cleaning
Houston, Texas
10.2021 - 11.2022
  • Coordinated workforce activities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Maintained positive working relationship with fellow staff and management.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Streamlined workflow processes, reducing project completion times.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Over The Phone Agent/Customer Service Rep for Health and Life Insurance

Trusted Senior Specialists
Houston, Texas
09.2020 - 10.2021
  • Handle a high amount of call volume while staying on task, focused, calm, and collected.
  • Handled sensitive customer information over the phone to fill life policies.
  • Reached out to policyholders regarding late payments, questions, or concerns about their policies.
  • I took inbound customer calls to assist with updating their personal and private information on the policy.
  • Followed privacy rules related to HIPAA.
  • Used to standing and sitting for long periods of time.
  • Great customer service and organizational skills.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Adhered to all safety procedures when handling hazardous materials related to customer orders.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Proactively identified potential problems before they became major issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Performed administrative duties such as filing paperwork or updating databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Followed up with customers to ensure their satisfaction with product or service purchased.
  • Navigated through computer systems to review information and respond appropriately to callers.

Valet supervisor

Excellent valet parking
Houston, Texas
07.2016 - 08.2020
  • Maintain a pleasant, friendly, and professional demeanor with all guests.
  • Practice proper phone etiquette.
  • Stood for long periods of time under inclement weather (high temperatures, strong winds).
  • Maintained the order of all keys.
  • Secured perimeter to ensure there is no suspicious activity.
  • Managed payroll for employees.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Monitored the performance of team members to ensure quality service was provided to customers.
  • Communicated effectively with customers regarding their vehicles, parking fees.
  • Assisted with hiring processes such as interviewing candidates and conducting background checks.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Scheduled shifts for team members and managed time off requests.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Coordinated team of valets handling car parking needs for regular guests and special event parking.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Investigated incidents involving damage or theft of property or vehicles.
  • Implemented security measures to protect guests' personal items from being stolen or damaged.
  • Managed maintenance and repair actions for team equipment and vehicles.

Customer Service & Sales

Nature's Best Pre-cut & Produce
Houston, Texas
08.2013 - 04.2017
  • Scheduled routes and prioritize clients.
  • Trained and developed team members in company policy adherence, customer service, and sales.
  • Payroll and incentives.
  • Marketing for new clients.
  • Oversaw employees, staffing, customer service, and sales performance.
  • Identified and responded to customer service needs to promote sales of services, parts, and accessories.
  • Exceeded sales objectives to capture new leads and customers.
  • Met customer service expectations and standards in interactions with customers, vendors, and team members.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Provided customer service and sales support to customers over the phone.
  • Collaborated with customer service and sales colleagues to resolve issues.
  • Coordinated new client services by working closely with customer service and sales teams.
  • Managed daily store operations, including customer service and sales activities.
  • Developed databases to track information related to customer service and sales activities.

Education

High School Diploma -

ELSIK HIGH SCHOOL
Houston, TX

Skills

  • Equipment maintenance
  • Efficient Problem Resolution
  • Handling busy phones
  • Constructive Engagement
  • Strong leadership
  • Motivational skills
  • Customer service excellence
  • Emergency preparedness
  • Team leadership
  • Parking management
  • Policy Implementation
  • Decision-making capabilities
  • Inventory management
  • Conflict resolution
  • Employee scheduling
  • Multitasking proficiency
  • Adaptability
  • Flexibility
  • Fluent Spanish

References

References provided upon request.

Languages

  • Spanish, Native
  • English, Native

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Over The Phone Spanish Interpreter

Cyracom International
07.2024 - Current

Telecommunications Technician

3Tier Communications
11.2022 - 07.2024

Supervisor & Crew Member

Wizard's Carpet Cleaning
10.2021 - 11.2022

Over The Phone Agent/Customer Service Rep for Health and Life Insurance

Trusted Senior Specialists
09.2020 - 10.2021

Valet supervisor

Excellent valet parking
07.2016 - 08.2020

Customer Service & Sales

Nature's Best Pre-cut & Produce
08.2013 - 04.2017

High School Diploma -

ELSIK HIGH SCHOOL

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