Pablo Lopez
Onsite Account Manager
Bentonville,AR
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Onsite Account Manager
Swift Transportation
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships.
- Maintained, tracked, and trended data for weekly reporting.
- Coordinated logistics operations for Sam’s Club deliveries, working with load planners, regional directors, and regional VPs.
Grocery Network Specialist
Swift Transportation
04.2021 - 09.2023
- Positioned assets and support fleets to provide service to Walmart grocery.
- Analyzed Swift’s grocery freight lanes and backhaul lanes, recommending improvements.
- Trained and motivated employees to perform daily business functions.
- Solved issues between different departments and business entities.
Dispatcher
Pinnacle Car Services, Inc
08.2019 - 04.2021
- Scheduled and dispatched drivers and service vehicles, ensuring excellent service.
- Monitored dispatch board to prioritize over 150 daily calls.
- Reduced cost by optimizing routes.
- Trained new hires and ensured compliance with protocols and regulations.
Marketing Coordinator
The UPS Store
08.2015 - 07.2019
- Directed a four-member team and improved efficiency, increasing sales by 13% year-over-year.
- Managed social media platforms and created annual financial plans.
- Coordinated documents and creative distributions.
- Supported sales efforts with compelling sales collateral.
Education
BBA - Innovation and Entrepreneurship
University of Central Arkansas
Conway, AR01.2017
Skills
Logistics expertise
Certification
Certified Notary Public (CNP), 2017
Timeline
Onsite Account Manager
Swift Transportation
09.2023 - Current
Grocery Network Specialist
Swift Transportation
04.2021 - 09.2023
Dispatcher
Pinnacle Car Services, Inc
08.2019 - 04.2021
Marketing Coordinator
The UPS Store
08.2015 - 07.2019
BBA - Innovation and Entrepreneurship
University of Central Arkansas
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