Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Pablo Luna

Oak Lawn,IL

Summary

Results-driven Management professional with 6 years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.

Overview

8
8
years of professional experience

Work History

Problem Solver

Amazon
Matteson, IL
07.2022 - Current
  • Identified and analyzed complex problems to develop effective solutions.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Selected best and most efficient methods to complete on-time deliverables.
  • Leveraged combination of skills to identify issues and determine underlying causes.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Operations Manager

FedEx Ground
Chicago, IL
08.2020 - 08.2022
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Monitored production activities for conformance to established quality requirements.
  • Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Department Manager

McDonald's
Chicago, IL
03.2016 - 07.2020
  • Lead and manage a team of 30 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.

Education

Associate of Applied Science - Marketing And Management

Moraine Valley Community College
Palos Hills, IL
05-2024

GED -

Richard J. Daily College
Chicago, IL
06-2019

Skills

  • Inventory Management
  • Marketing
  • Customer Service
  • Operational Efficiency
  • Leadership Training
  • Communication
  • Computer Skills
  • Goals Setting
  • Regulatory Compliance
  • Progress Reporting
  • Attention to Detail
  • Policy Reinforcement
  • Quality Assurance Experience

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Problem Solver

Amazon
07.2022 - Current

Operations Manager

FedEx Ground
08.2020 - 08.2022

Department Manager

McDonald's
03.2016 - 07.2020

Associate of Applied Science - Marketing And Management

Moraine Valley Community College

GED -

Richard J. Daily College

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Pablo Luna