Pablo Maldonado
Issue Resolution Specialist
Irvine,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Issue Resolution Specialist
Better.com
Irvine, CA
05.2020 - Current
- Process Mortgage Loan Application in,
- Process escalated files that need additional documentation in order to proceed
- Experience in Refinance, Purchase, Jumbo, and FHA loans
- Work with 3rd Party Companies (Title, Insurance, Appraisal)
- Working in tandem with the Underwriting team to make sure all items have been collected
- Support the closing team making sure doc drawing is done efficiently and on time in order to meet
- Close of Escrow
- Experience with Encompass (when needed) to generate Closing Disclosures.
CUSTOMER CARE SPECIALIST
CANDELA CORPORATION
Irvine, CA
11.2018 - 03.2020
- Responsible for all aspects of customer service functions
- Provide in-house contact for all customer issues
- Receive and enter all customer post sale sales orders and credit memos
- Confirm customer orders via emails or fax
- Communicate with customer regarding order status, confirmation of orders, and/or other issues as they arise
- Inputting customer information into Salesforce and processing orders through Oracle
- Using Shopify to place E-commerce Orders
- Interact with internal departments to insure orders are filled in a complete and timely manner
- Enter and maintain accurate and complete customer files to include all applicable data on each customer
- Maintain soft copy customer files within the operating system
- Maintain copies of customer orders including archiving old files and sending them to offsite storage facility
- Cross function within the department to provide complete department coverage
- Support quarter end activities as needed by providing support in helping with sales activities of laser systems at the end of quarter
- Assist in the implementation and testing of any proposed order processing system
- Responsible for working within the Customer Service aspects with CAMS and SOX guidelines
- Outbound calls for White Glove Post System Sales “Welcome calls”)
FINANCIAL SERVICE SPECIALIST
NORDSTROM INC
Santa Ana, CA
05.2018 - 11.2018
- Enter, review, and decision new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations
- Process, review, and decision register referrals, Nordstrom Direct transactions, and credit line increase requests
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate
- Card, Debit, and Gift Card products
- Answer and resolve escalated customer, store, and helpline calls
- Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores
- Support store sales and growth of Nordstrom tender and Rewards programs
- Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit and
- Gift Card products
- Assist customers responding to store event invitations and other marketing related activities
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Review and process requests for account maintenance, status updates, payments, errors and letter requests
- Educate customers on Nordstrom Rewards and other available reward benefits
- Perform other duties as assigned.
ROBERT HALF OFFICETEAM
Irvine, CA
02.2018 - 05.2018
- Working as a Temporary employee in the Customer Service/Clerical Field
- Worked as an Account Managing and Customer Care Representative
- Had two accounts I handled personally
- Used Microsoft Word, Outlook and Excel on a Daily Basis
LG, Best Buy
09.2017 - 02.2018
- Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the LG ecosystem
- Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices
- Provide knowledge transfer and training of peers and sales consultants on LG products
- Direct interaction and constant feedback on new and existing product and customer engagements through calls and in person with vendor partners and market teams
- Provide weekly insights, experiences, performance of the LG Experiences, promotions and sales best practices.
CUSTOMER CARE REPRESENTATIVE
ROHL LLC
05.2016 - 09.2017
- The Customer Care Associate fields up to 75 calls per day
- The majority of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies
- The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email
- The Customer Care Associate will arrange warranty orders for spare parts
- The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care
- The Customer Care Associates are expected to learn and maintain basic product knowledge in order to assist customers in choosing appropriate products.
SALES REPRESENTATIVE
SEARS HOLDINGS LLC
06.2015 - 09.2017
- To sell major appliances and home good to customers on a daily basis successfully
- Make efforts to increase the daily sales quota by an average of $150.00 per hour in sales
- Control activities related to sales, purchases, sales return, cash or credit payments, accounting, etc.
Education
High School Diploma -
Bellarmine Jefferson High School
01.2000 - 01.2004
Skills
Cash Handling (10 years)undefined
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Timeline
Issue Resolution Specialist
Better.com
05.2020 - Current
CUSTOMER CARE SPECIALIST
CANDELA CORPORATION
11.2018 - 03.2020
FINANCIAL SERVICE SPECIALIST
NORDSTROM INC
05.2018 - 11.2018
ROBERT HALF OFFICETEAM
02.2018 - 05.2018
LG, Best Buy
09.2017 - 02.2018
CUSTOMER CARE REPRESENTATIVE
ROHL LLC
05.2016 - 09.2017
SALES REPRESENTATIVE
SEARS HOLDINGS LLC
06.2015 - 09.2017
High School Diploma -
Bellarmine Jefferson High School
01.2000 - 01.2004
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