Pablo Maldonado
Issue Resolution Specialist
Irvine,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Issue Resolution Specialist
Better.com
Irvine, CA
05.2020 - Current
- Process Mortgage Loan Application in,
- Process escalated files that need additional documentation in order to proceed
- Experience in Refinance, Purchase, Jumbo, and FHA loans
- Work with 3rd Party Companies (Title, Insurance, Appraisal)
- Working in tandem with the Underwriting team to make sure all items have been collected
- Support the closing team making sure doc drawing is done efficiently and on time in order to meet
- Close of Escrow
- Experience with Encompass (when needed) to generate Closing Disclosures.
CUSTOMER CARE SPECIALIST
CANDELA CORPORATION
Irvine, CA
11.2018 - 03.2020
- Responsible for all aspects of customer service functions
- Provide in-house contact for all customer issues
- Receive and enter all customer post sale sales orders and credit memos
- Confirm customer orders via emails or fax
- Communicate with customer regarding order status, confirmation of orders, and/or other issues as they arise
- Inputting customer information into Salesforce and processing orders through Oracle
- Using Shopify to place E-commerce Orders
- Interact with internal departments to insure orders are filled in a complete and timely manner
- Enter and maintain accurate and complete customer files to include all applicable data on each customer
- Maintain soft copy customer files within the operating system
- Maintain copies of customer orders including archiving old files and sending them to offsite storage facility
- Cross function within the department to provide complete department coverage
- Support quarter end activities as needed by providing support in helping with sales activities of laser systems at the end of quarter
- Assist in the implementation and testing of any proposed order processing system
- Responsible for working within the Customer Service aspects with CAMS and SOX guidelines
- Outbound calls for White Glove Post System Sales “Welcome calls”)
FINANCIAL SERVICE SPECIALIST
NORDSTROM INC
Santa Ana, CA
05.2018 - 11.2018
- Enter, review, and decision new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations
- Process, review, and decision register referrals, Nordstrom Direct transactions, and credit line increase requests
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate
- Card, Debit, and Gift Card products
- Answer and resolve escalated customer, store, and helpline calls
- Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores
- Support store sales and growth of Nordstrom tender and Rewards programs
- Answer basic inbound account inquiries and apply knowledge of Visa, Retail, Corporate Card, Debit and
- Gift Card products
- Assist customers responding to store event invitations and other marketing related activities
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Review and process requests for account maintenance, status updates, payments, errors and letter requests
- Educate customers on Nordstrom Rewards and other available reward benefits
- Perform other duties as assigned.
ROBERT HALF OFFICETEAM
Irvine, CA
02.2018 - 05.2018
- Working as a Temporary employee in the Customer Service/Clerical Field
- Worked as an Account Managing and Customer Care Representative
- Had two accounts I handled personally
- Used Microsoft Word, Outlook and Excel on a Daily Basis
LG, Best Buy
09.2017 - 02.2018
- Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the LG ecosystem
- Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices
- Provide knowledge transfer and training of peers and sales consultants on LG products
- Direct interaction and constant feedback on new and existing product and customer engagements through calls and in person with vendor partners and market teams
- Provide weekly insights, experiences, performance of the LG Experiences, promotions and sales best practices.
CUSTOMER CARE REPRESENTATIVE
ROHL LLC
05.2016 - 09.2017
- The Customer Care Associate fields up to 75 calls per day
- The majority of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies
- The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email
- The Customer Care Associate will arrange warranty orders for spare parts
- The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care
- The Customer Care Associates are expected to learn and maintain basic product knowledge in order to assist customers in choosing appropriate products.
SALES REPRESENTATIVE
SEARS HOLDINGS LLC
06.2015 - 09.2017
- To sell major appliances and home good to customers on a daily basis successfully
- Make efforts to increase the daily sales quota by an average of $150.00 per hour in sales
- Control activities related to sales, purchases, sales return, cash or credit payments, accounting, etc.
Education
High School Diploma -
Bellarmine Jefferson High School
01.2000 - 01.2004
Skills
Cash Handling (10 years)50 WPM (5 years)ECLIPSE (1 year)Call Center (3 years)Customer Care (3 years)
Salesforce (2 year)
Oracle (1 year)Customer ServiceCustomer SupportSpanishMicrosoft Office (3 years)DocuSignLoan originationFair Housing RegulationsMicrosoft SharePointJiraOperating SystemsLive chatType 50 wpm, Cash Handling Accuracy, Computer/POSScanning, Inventory Pricing control, Merchandising and Display 10 Key ProficientKnowledge of following applications: Pegasus, Doc Link, SharepointSolar and Eclipse Application KnowledgeInformation Collection
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Timeline
Issue Resolution Specialist
Better.com
05.2020 - Current
CUSTOMER CARE SPECIALIST
CANDELA CORPORATION
11.2018 - 03.2020
FINANCIAL SERVICE SPECIALIST
NORDSTROM INC
05.2018 - 11.2018
ROBERT HALF OFFICETEAM
02.2018 - 05.2018
LG, Best Buy
09.2017 - 02.2018
CUSTOMER CARE REPRESENTATIVE
ROHL LLC
05.2016 - 09.2017
SALES REPRESENTATIVE
SEARS HOLDINGS LLC
06.2015 - 09.2017
High School Diploma -
Bellarmine Jefferson High School
01.2000 - 01.2004