Servant Leader with 15+ years of experience in operations, process improvements and facilities management. My commitment is to apply my leadership skills, statistical knowledge and passion for people to transform culture and increase customer satisfaction.
• Lead teams and meet operation needs • FOH & BOH leadership • Make recommendations for maintenance, repair or other alternatives. • Budget management. • Coordinate overall maintenance, repairs, signage, equipment troubleshooting and other upkeep of building and grounds. Lead and facilitate continuous improvement initiatives that meet business needs. • Food Safety, Food Quality. • Develop people every day and find ways to influence them in a positive way. • Manage complex issues with minimum supervision.
Operation data analysis for companies across Latin America, involving operating costs and business performance. • Financial data compilation, data entry and KPI's analysis.• Build, raise and maintain great customer relations by understanding their needs, their business models and their target industries. • Work alongside the IT department to solve any issues related to “Customer Data” conversion and to coordinate any new developments.