Pablo Medina
Belvidere,IL
Summary
College student pursuing a degree in Computer and Information Systems, with a strong background in customer service and fast food industries. Skilled at multitasking, problem-solving, and delivering excellent customer experiences. A friendly and adaptable team player with strong interpersonal skills, able to connect with diverse groups of people while maintaining professionalism in fast-paced environments. Enthusiastic about leveraging my communication skills and technical knowledge to contribute to a dynamic organization.
Overview
5
5
years of professional experience
Work History
BOH Team Member
Chick-fil-A
11.2023 - Current
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Quickly resolved kitchen challenges to minimize delays and maintain workflow.
- Worked collaboratively with kitchen team members to prepare orders quickly and accurately, ensuring customer orders were fulfilled in a timely manner.
- Quickly mastered new kitchen stations, including food prep, cooking, and order assembly, becoming proficient in a variety of roles within a short period of time.
Sales Associate
Old Navy
03.2023 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered a consistently positive and friendly service experience, ensuring customer satisfaction through empathy and kindness.
Crew Member
McDonald's
08.2021 - 06.2022
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Team Crew Member
McDonald's
07.2019 - 07.2021
- Cross-trained in multiple positions to assist during busy periods.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction whenever possible.
- Maintained a clean, organized work environment with frequent sanitizing of surfaces and equipment.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Belvidere North High School
Belvidere, IL05-2021
Associate of Applied Science - Computer And Information Systems
Rock Valley College
Rockford, IL05-2026
Skills
- Problem-solving abilities
- Multitasking
- Team Coordination
- Exceptional customer service
- Stress Tolerance
- Computer Literacy
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BOH Team Member
Chick-fil-A
11.2023 - Current
Sales Associate
Old Navy
03.2023 - 11.2023
Crew Member
McDonald's
08.2021 - 06.2022
Team Crew Member
McDonald's
07.2019 - 07.2021
High School Diploma -
Belvidere North High School
Associate of Applied Science - Computer And Information Systems
Rock Valley College
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