Pablo Mencia
Egg Harbor,NJ
Summary
Dedicated Security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Security Assistant Shift Manager
Tropicana Casino & Resort Atlantic City
10.2021 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Security Guard
R&U Security Service
01.2018 - 03.2018
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle.
- Interacted assertively but non-confrontationally with personnel and general public.
Surveillance Technician
Roger Security
08.2017 - 01.2018
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Demonstrated features and functionality of alarm systems to customers.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Maintained accurate records of customer service calls and inputted all information into company's database.
Education
High School Diploma -
Colegio Evangelico Jacagua
Santiago11.2017
Skills
- Personnel Scheduling
- Shift Coverage
- Shift Scheduling
- Team Contribution
- Interpersonal Communication Skills
- Issue Resolution
- Customer Care
- Employee Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Security Assistant Shift Manager
Tropicana Casino & Resort Atlantic City
10.2021 - Current
Security Guard
R&U Security Service
01.2018 - 03.2018
Surveillance Technician
Roger Security
08.2017 - 01.2018
High School Diploma -
Colegio Evangelico Jacagua
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