Pablo Mendez Rojas
San Jose,CR
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Experience Specialist
Smiledirectclub
12.2021 - 12.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Service Executive
SYKES
04.2016 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Education
High School Diploma -
MEP
San JoseTOEIC -
Centro Cultural
San JoseSkills
- Client Advocacy
- Request Management
- Trend Monitoring
- CRM Software
- Critical Thinking
- Effective Communication
- Process Improvement
- Decision Making
Language
ENGLISH C1
Timeline
Customer Experience Specialist
Smiledirectclub
12.2021 - 12.2023
Customer Service Executive
SYKES
04.2016 - 08.2018
High School Diploma -
MEP
TOEIC -
Centro Cultural
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