Pablo Montante
San Antonio,TX
Summary
Focused and devoted candidate successful at coaching athletes and optimizing program operations. Works with players of different skills levels to develop talent, improve strength and enhance stamina for top gameplay.
Responsible and motivated student ready to apply education in the workplace. Offers excellent abilities to handle challenging work with excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Talented Baseball Pitching Coach with demonstrated success in player direction. Offering 19 years of playing experience at the collegiate level along with success in creating successful game strategies that work with player abilities. Experienced in leading operations, managing facilities and administering budgets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Baseball Head Coach
Exposure Baseball
Boerne, TX
05.2023 - Current
- talks to groups in order to highlight program features, increase engagement and discuss needs.
- Developed effective plans to improve athlete conditioning.
- Set and administered program budget.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Provided one-on-one coaching on unique requirements of each position.
- Demonstrated correct game play and citizenship behaviors.
- Maintained standards of play by following established baseball rules.
- Devised and implemented successful game strategies.
- Held 3 weekly practices to train and condition players.
- Verified scoring calculations and tracked player statistics.
- Inspected baseball sporting equipment and examined participants before play, complying with event and safety regulations.
- Utilized gestures and audible signals to regulate play and communicate to participants and officials.
- Attended staff training and continuing education workshops to remain current with league expectations.
- Mediated conflicts and discussed fan and participant expectations, reviewing disciplinary action.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization.
- Scheduled tournaments and events, handling facility and volunteer coordination.
- Interviewed, trained and supervised personnel for assistant coaching functions.
- Developed and implemented practice plans to ensure team success.
- Conducted skill development sessions for players of all abilities.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Created strategies to maximize team performance during games.
- Inspected fields prior to each game to ensure safety and compliance with regulations.
- Analyzed opponents' strengths and weaknesses in order to build effective game plans.
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
- Managed staff of assistant coaches to ensure proper coaching techniques were being used during practices and games.
- Provided feedback on player performances after each game or practice session.
- Prepared detailed reports on individual player progress throughout the season.
- Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.
- Monitored academic progress of student-athletes to ensure they remain eligible to compete.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Assessed player abilities and assigned positions according to individual strengths.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Coordinated fundraising events to raise money for sports equipment and travel expenses.
- Improved player health by optimizing nutritional plans and recommending enhanced life choices.
- Encouraged team spirit by organizing social activities outside of practice or competition times.
Service Support Team
Pappas Restaurants Inc.
San Antonio, TX
11.2022 - Current
- Operated and maintained irrigation systems, including pumps, pipes and sprinklers.
- Inspected irrigation systems for leaks or obstructions and performed repairs as needed.
- Adjusted valves to regulate water pressure and flow rate.
- Performed soil analysis to determine water requirements for plants and crops.
- Monitored weather conditions to determine when to irrigate fields or gardens.
- Determined the best locations for placing sprinklers based on landscape features such as slopes, trees and shrubs.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Transported plants, turf and other materials to designated areas for installation.
- Cut grass in even lengths with power mowers or hand shears.
- Inspected property for signs of damage or infestation from pests or weeds.
- Installed water features such as fountains and sprinkler systems.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Built retaining walls using stones or bricks for stability purposes.
- Cleaned up debris after completing jobsite tasks.
- Operated machinery such as bobcats or tractors when necessary.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Assisted in the selection of plants, shrubs, trees, and other materials for landscaping projects.
- Winterized irrigation systems and restarted systems in spring.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Decorated gardens, paths and beds with stones or plants.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Maintained or repaired tools or equipment for safety and longevity.
- Trimmed flowers and cleaned flower beds.
- Raked, mulched and composted leaves.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Trimmed or edged around flower beds, walks, or walls.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Customer Service Representative
Uhaul Moving And Storage
San Antonio, TX
05.2019 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Couneslor
Children association of Max Potential
San Antonio, TX
08.2022 - 05.2023
- Consulted with families and staff to discuss strategies necessary for improved student social and academic performance.
- Established trusting relationship with students and parents to nurture confidence in school counseling process.
- Counseled students regarding variety of social, educational and interpersonal issues.
- Identified at-risk students to provide support for successful academic experience and personal growth.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Assessed students and proposed behavior management plans to alleviate academic and social problems.
- Evaluated students' academic and career plans to assist in setting realistic goals.
- Supported teachers and students during Individual Education Plan (IEP) development.
- Offered counseling services to students.
- Directed and participated in recruitment and enrollment activities.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
College Athlete
Our Lady Of The Lake University Saints Athletics
San Antonio, TX
08.2020 - 05.2023
- Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
- Devoted Numerous hours per week to athletics in addition to being full-time student.
- Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
- Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
- Maintained challenging training schedule in order to constantly improve abilities.
- Served as role model for younger athletes through sportsmanship in competition and respectful attitude.
- Collaborated with other teammates to make plays, improve workouts and boost team success.
- Discussed performance and areas of improvement with coaches, taking recommendations seriously and responding with respect.
- Proactively sought out advice and guidance from coaches, experts and fellow athletes.
- Improved form and techniques through targeted training and observation.
- Studied tapes and footage of opponents before each game for strategic planning and development.
- Represented the team with professionalism in official appearances with sponsors and administrators.
- Worked with personal trainers to devise exercise regimen and maintain top performance.
- Provided insightful suggestions for options to improve gameplay.
- Held unofficial get-togethers for players to bond and develop camaraderie.
- Devised game strategies, called plays and led huddles before each play.
- Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.
- Collaborated with nutritionists to implement strict daily nutritional schedule and diet.
- Assisted with academic needs of other students by offering tutoring support in various subjects.
- Mentored upcoming elite student-athletes.
- Completed hundreds of speaking engagements and professional appearances at national and corporate events.
- Distributed product samples and t-shirts to sports nutrition shops, health food stores, gyms, salons and fitness clients.
Education
Bachelor of Arts - Psychology
Our Lady of The Lake University
San Antonio, TX05.2023
Associate of Arts - Social Sciences
Barstow Community College
Barstow, CA05.2020
Skills
- Community Outreach
- Weight Training
- Athlete Training and Motivation
- Equipment Use Monitoring
- Team Management
- Planning & Organizing
- Friendly, Positive Attitude
- Team Building
- Training & Development
- Relationship Building
- Fitness, Figure and Bodybuilding Competition Coaching
- Wellness Coaching
- Strong Work Ethic
- Extensive Knowledge of Health and Wellness
- Baseball Coach
- Coaching Experience
- Agility Drills
- Nutrition Supplement Familiarity
- Stretching Expertise
- Customer Service
- Problem Resolution
- Reliable & Trustworthy
- Active Listening
- Good Work Ethic
- Organizational Skills
- Credit Card Payment Processing
- Customer Data Confidentiality
- Verbal and Written Communication
- Creative Problem Solving
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Customer Account Management
- Transaction Processing
- Customer Retention Strategies
- Order and Refund Processing
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Call Documentation
- Understanding Customer Needs
- Shipping and Receiving Understanding
- Quality Control
- Sales Expertise
- Adaptive Team Player
- Promotional Support
- Customer Relations
- Call Center Operations
- Stockroom Procedures
- Store Maintenance
- Retail Sales Customer Service
- Inbound and Outbound Calling
- In-Store Support
- Problem-Solving Abilities
- Clerical Support
- Product Organization
- High-Energy Attitude
- Senior Leadership Support
- Valid Driver's License
- Heavy Lifting
- Staff Training
- Teamwork and Collaboration
- Attention to Detail
- Shipping and Receiving
- Quick Learner
- Critical Thinking
- Cash Register Operations
- Equipment Maintenance
- Time Management
- Hand Truck Operation
- Cleaning and Sanitizing
- Decision Making
- Goal Setting and Prioritization
Certification
- Propane Certified (July , 2021)
Timeline
Baseball Head Coach
Exposure Baseball
05.2023 - Current
Service Support Team
Pappas Restaurants Inc.
11.2022 - Current
Couneslor
Children association of Max Potential
08.2022 - 05.2023
College Athlete
Our Lady Of The Lake University Saints Athletics
08.2020 - 05.2023
Customer Service Representative
Uhaul Moving And Storage
05.2019 - 11.2023
Bachelor of Arts - Psychology
Our Lady of The Lake University
Associate of Arts - Social Sciences
Barstow Community College
- Propane Certified (July , 2021)
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