Pablo Montiel
Los Angeles,CA
Summary
Proven leader in the hospitality sector, adept at boosting team efficiency and customer satisfaction at Compass Group Management. Excelled in staff training, enhancing food safety compliance, and orchestrating memorable dining experiences. Demonstrated a knack for conflict resolution and inventory management, contributing to a significant improvement in operational smoothness and customer loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Compass Group Management
Huntington Library & Botanical Gardens
06.2023 - 06.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Designed and implemented strategies to reduce costs and waste.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Created and maintained detailed financial records and reports to inform future strategies.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
Restaurant-shift-leader
Compass Group Management
Perperdine University
11.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Curbside Shopper
Sam's Club
Santa Clarita, CA
09.2021 - 11.2022
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bio Chem - Pharmaceutical Sciences
College of The Canyons
Valencia, CA2029
North Hollywood Senior High School
North Hollywood, CA06.2016
Skills
- Shift Management
- Food Safety Compliance
- Employee Scheduling
- Staff Training and Development
- Opening and closing procedures
- Customer Assistance
- Restaurant Operations
- Performance Evaluations
- Training and mentoring
- POS system knowledge
- Promotions and Events Coordination
- Inventory Control
- Budget Administration
- Staff Assessment
- Schedule Coordination
- Food and beverage knowledge
- Wine and beverage knowledge
- Menu Planning
- Customer Service
- Problem-Solving
- Team Leadership
- Reliable and Responsible
- Relationship Building
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Restaurant Manager
Compass Group Management
06.2023 - 06.2024
Restaurant-shift-leader
Compass Group Management
11.2022 - 06.2023
Curbside Shopper
Sam's Club
09.2021 - 11.2022
Bio Chem - Pharmaceutical Sciences
College of The Canyons
North Hollywood Senior High School