Pablo Morales

Global Desktop & Device Engineering
Applications support Adobe applications, Mobileiron, Jamf
Providing level III Support for desktop support
Creating package for SCCM to be deployment
Maintaining all iOS iPad, iPod.

PDQ Deploy, PDQ Inventory

Milestone

Supervise and train Field Technicians, Data Center Operations, Temporary staff and Volunteers.
Facility Technical Lead for major projects such as Active Directory migration to Corp Domain
Troubleshoot problems in MS Office, GroupWise, and various Clinical / Financial applications.
Setup and maintain hardware such as Printers, Scanners and Desktop Computers. Diagnose problems with hard drives, motherboards, fans, etc. Manage and configure print servers.
Diagnose and fix network connectivity issues.
Administer objects in Active Directory and configure: permissions, mappings, and security.
Configure Ricoh machines for printing, faxing and scanning through the network.
Install and configure third party software.
Install workstation software images using SCCM based imaging.

Facility Technical Lead for major projects such as Active Directory migration to Corp Domain Troubleshoot problems in MS Office, GroupWise, and various Clinical / Financial applications.
Setup and maintain hardware such as Printers, Scanners and Desktop Computers. Diagnose problems with hard drives, motherboards, fans, etc. Manage and configure print servers.
Diagnose and fix network connectivity issues.
Administer objects in Active Directory and configure: permissions, mappings, and security.
Configure Ricoh machines for printing, faxing and scanning through the network.
Install and configure third party software.
• Install workstation software images using SCCM based imaging.

• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Recommended new and replacement hardware and software purchases.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.