Pablo Munoz
New York,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber Eats/Door Dash
New York, NY
01.2018 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Contacted customers prior to delivery to coordinate delivery times.
Maintenance Crew Member
New York Kids Club
New York, NY
03.2021 - 01.2023
- Inspected building interiors and exteriors for needed repairs or replacements.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Cleaned air conditioning units to ensure proper functioning.
- Provided support to other crew members during large-scale maintenance tasks.
- Cleared walkways of snow and ice during winter months.
- Collaborated with team members to assess equipment performance needs.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Cleaned vents and replaced filters to verify proper air flow.
- Maintained or repaired specialized equipment or machinery.
Hotel
Lincoln Sheraton
Weehawken, NJ
02.2016 - 03.2020
- Greeted guests upon arrival and provided them with information about the hotel services.
- Provided customer service support by responding to inquiries regarding hotel services, amenities, and local attractions.
- Ensured the lobby area was clean and inviting for arriving guests.
- Coordinated with other departments such as Housekeeping and Maintenance to ensure excellent customer service delivery.
- Conducted regular inspections of public areas within the hotel such as lobbies, hallways, restrooms., reporting any maintenance issues immediately.
- Cleaned and maintained lobby and common areas by restocking supplies.
Education
High School Diploma -
Career Development Institute, Inc.
New York, NY06-1990
Skills
- Route Delivery
- Route Logs
- Order Delivery
- Delivery Recordkeeping
- Excellent Customer Service
- Package Scanning
- Responsible Driver
- Local Routes Understanding
- Local Delivery
- Safe Driving
- Gps Navigation
- Teamwork And Collaboration
- Order Checks
- Order Verification
- Chauffeur
- Houseman
- Bellman
- Maintance
- Order Reviews
- Safety Protocols
Languages
English
Professional
Spanish
Professional
Timeline
Maintenance Crew Member
New York Kids Club
03.2021 - 01.2023
Delivery Driver
Uber Eats/Door Dash
01.2018 - Current
Hotel
Lincoln Sheraton
02.2016 - 03.2020
High School Diploma -
Career Development Institute, Inc.
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