Pablo Ocampo
Tampa,FL
Summary
Dynamic customer service professional with proven success at The Home Depot Inc, excelling in problem resolution and team collaboration. Recognized for maintaining high customer satisfaction and effectively managing complaints. Bilingual in Spanish, adept at using POS systems and ensuring efficient order fulfillment. Committed to enhancing the shopping experience through active listening and product knowledge.
Overview
2
2
years of professional experience
Work History
Costumer Service Associate
The Home Depot Inc
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shelf Stocker
Bravo Supermarket
02.2023 - 03.2025
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
Education
High School Diploma -
UNAN-Managua
Nicaragua 12-2015
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
- Refunds and exchanges
- Computer skills
- Data entry
- Order fulfillment
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service Associate
The Home Depot Inc
03.2024 - Current
Shelf Stocker
Bravo Supermarket
02.2023 - 03.2025
High School Diploma -
UNAN-Managua
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
BENTLEY DAVISBENTLEY DAVIS
Space Analyst at The Home Depot IncSpace Analyst at The Home Depot Inc
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design