Pablo O'Connor
San Diego,CA
Summary
Driven to excel in all endeavors, I am confident in my ability to immerse myself in and master any industry. My strategic mindset, problem-solving skills, and knack for building strong relationships will be the foundation of my future success at any organization.
Overview
6
6
years of professional experience
Work History
Manager Strategic Partnerships
GEICO
Virtual
01.2022 - Current
- Managed two major service organizations across 44 locations statewide in California, leading a team of 5-6 direct reports.
- Conducted market research to identify trends and emerging partnership opportunities based on demand, while ensuring that existing partnerships met critical KPIs to sustain their partnership status and effectiveness.
- Expanded the number of partnerships by over 100% within two years, increasing from 22 partner locations to 44.
- Conducted in-person and virtual training sessions, and developed training materials to support staff in managing partnerships and provide technical training for advancements in the automotive industry.
- Implemented Performance Improvement Plans (PIPs) and corrective actions for both internal staff and external partnerships to ensure the highest quality of work and excellent customer service.
- Facilitated interdepartmental communications with senior management from GEICO's claims, auto damage, special investigation, and audit teams, leading to a deeper understanding of departmental processes that improved claim handling speed and enhanced customer service and satisfaction.
- Developed leadership skills in my direct reports by fostering autonomy and excellence, leading to promotions, raises, and bonuses for my team. Their success contributed to my recognition as a top performer in the US for my role.
- Collaborated with business owners, vice presidents, and other executives to secure new partnership locations, negotiate rate agreements, review risk control and outline program requirements.
Management Development Program
GEICO
Poway, CA
07.2019 - 01.2022
- Managed two direct reports who were not meeting company requirements by placing them on Performance Improvement Plans (PIPs). Provided them with the necessary tools, coaching, and follow-up to support their success in their roles.
- Acquired a deep understanding of partnership program requirements, expectations, and management strategies for both successful and unsuccessful partnerships.
- Became an expert in the technical side of the automobile industry.
- Developed expertise in the technical aspects of the automobile industry.
- Led special projects, including organizing a book club for Radical Candor by Kim Scott, and creating a daily newsletter with stress-relief activities such as riddles, trivia questions, jokes, and other fun, non-work-related content.
Professional Baseball Player
Washington Nationals
Washington, D.C.
07.2018 - 05.2019
Education
MBA - Focus in Marketing
Azusa Pacific University
Azusa, CA06.2020
Bachelor of Arts - Business Administration And Management
Azusa Pacific University
Azusa, CA06.2017
Skills
- Business Development
- Growth Strategies
- Prospecting
- Negotiation
- Partnership Development
- Relationship Building
- Strategic Planning and Alignment
- Client Relationship Management
Awards
- GEICO- Awarded best virtual management team in 2022
- GEICO- Awarded Gold Chairman's Club in 2021 (top 5% in all metrics)
Timeline
Manager Strategic Partnerships
GEICO
01.2022 - Current
Management Development Program
GEICO
07.2019 - 01.2022
Professional Baseball Player
Washington Nationals
07.2018 - 05.2019
MBA - Focus in Marketing
Azusa Pacific University
Bachelor of Arts - Business Administration And Management
Azusa Pacific University
Quote
How you do anything is how you do everything.
Unknown