Summary
Overview
Work History
Education
Skills
Awards
Websites
Timeline
Quote
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Pablo O'Connor

Pablo O'Connor

San Diego,CA

Summary

Driven to excel in all endeavors, I am confident in my ability to immerse myself in and master any industry. My strategic mindset, problem-solving skills, and knack for building strong relationships will be the foundation of my future success at any organization.

Overview

6
6
years of professional experience

Work History

Manager Strategic Partnerships

GEICO
01.2022 - Current
  • Managed two major service organizations across 44 locations statewide in California, leading a team of 5-6 direct reports.
  • Conducted market research to identify trends and emerging partnership opportunities based on demand, while ensuring that existing partnerships met critical KPIs to sustain their partnership status and effectiveness.
  • Expanded the number of partnerships by over 100% within two years, increasing from 22 partner locations to 44.
  • Conducted in-person and virtual training sessions, and developed training materials to support staff in managing partnerships and provide technical training for advancements in the automotive industry.
  • Implemented Performance Improvement Plans (PIPs) and corrective actions for both internal staff and external partnerships to ensure the highest quality of work and excellent customer service.
  • Facilitated interdepartmental communications with senior management from GEICO's claims, auto damage, special investigation, and audit teams, leading to a deeper understanding of departmental processes that improved claim handling speed and enhanced customer service and satisfaction.
  • Developed leadership skills in my direct reports by fostering autonomy and excellence, leading to promotions, raises, and bonuses for my team. Their success contributed to my recognition as a top performer in the US for my role.
  • Collaborated with business owners, vice presidents, and other executives to secure new partnership locations, negotiate rate agreements, review risk control and outline program requirements.

Management Development Program

GEICO
07.2019 - 01.2022
  • Managed two direct reports who were not meeting company requirements by placing them on Performance Improvement Plans (PIPs). Provided them with the necessary tools, coaching, and follow-up to support their success in their roles.
  • Acquired a deep understanding of partnership program requirements, expectations, and management strategies for both successful and unsuccessful partnerships.
  • Became an expert in the technical side of the automobile industry.
  • Developed expertise in the technical aspects of the automobile industry.
  • Led special projects, including organizing a book club for Radical Candor by Kim Scott, and creating a daily newsletter with stress-relief activities such as riddles, trivia questions, jokes, and other fun, non-work-related content.

Professional Baseball Player

Washington Nationals
07.2018 - 05.2019

Education

MBA - Focus in Marketing

Azusa Pacific University
Azusa, CA
06.2020

Bachelor of Arts - Business Administration And Management

Azusa Pacific University
Azusa, CA
06.2017

Skills

  • Business Development
  • Growth Strategies
  • Prospecting
  • Negotiation
  • Partnership Development
  • Relationship Building
  • Strategic Planning and Alignment
  • Client Relationship Management

Awards

  • GEICO- Awarded best virtual management team in 2022
  • GEICO- Awarded Gold Chairman's Club in 2021 (top 5% in all metrics)

Timeline

Manager Strategic Partnerships

GEICO
01.2022 - Current

Management Development Program

GEICO
07.2019 - 01.2022

Professional Baseball Player

Washington Nationals
07.2018 - 05.2019

MBA - Focus in Marketing

Azusa Pacific University

Bachelor of Arts - Business Administration And Management

Azusa Pacific University

Quote

How you do anything is how you do everything.
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Pablo O'Connor