Pablo Ramos Jr
River Oaks,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
AT&T Fiber Experts Team
AT&T
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Make up to 20 calls per day to all of AT&T new Fiber customers regarding the installation process as well as walking them through registration for AT&Ts Smart Home Manager App (SHM)
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
AT&T DMDR
AT&T
08.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed up to 30 incoming calls per day
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Service Technician Apprentice
Discount Tire
06.2018 - 08.2020
- Utilized various tools and equipment proficiently to perform repairs accurately and efficiently.
- Enhanced team productivity by sharing knowledge and expertise with fellow apprentices and technicians.
- Participated in ongoing training programs to stay current with industry trends and advancements in technology.
- Worked closely with other departments to address any concerns or escalations regarding service quality or timeliness.
- Managed workload effectively to complete assigned tasks within specified timeframes consistently.
- Followed safety protocols during all tasks, minimizing workplace accidents and injuries.
- Maintained a clean work environment, adhering to company standards for organization and sanitation.
Banquet Bartender
Top Golf
05.2017 - 08.2018
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Restaurant Waiter
Mezcales
01.2015 - 08.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
No Degree - Business Administration
The University of Texas At San Antonio
San Antonio, TXNo Degree - Business Administration
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Castleberry High School
Fort Worth, TX05.2016
Skills
- Team Coordination Abilities
- Adaptability to conditions
- Continuous Improvement Mindset
- Surveying Techniques
- Customer Service
- Active Listening
- Problem Resolution
- Call center experience
- Professional telephone demeanor
- Call Center Operations
- Call Management
- Order Processing
Timeline
AT&T Fiber Experts Team
AT&T
11.2022 - Current
AT&T DMDR
AT&T
08.2020 - 11.2022
Service Technician Apprentice
Discount Tire
06.2018 - 08.2020
Banquet Bartender
Top Golf
05.2017 - 08.2018
Restaurant Waiter
Mezcales
01.2015 - 08.2016
No Degree - Business Administration
The University of Texas At San Antonio
No Degree - Business Administration
Tarrant County College District
High School Diploma -
Castleberry High School
Similar Profiles
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
MURICEO FELIXMURICEO FELIX
Premier Service Consultant at AT&TPremier Service Consultant at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Karen (Kiki) Reid-BondKaren (Kiki) Reid-Bond
Senior Sales Associate at Paw CountrySenior Sales Associate at Paw Country