Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo R. Mora

Fort Lauderdale,FL

Summary

My objective is to be able to be part of a successful and dynamic organization with a great potential for career advancement and where all my personal and professional skills along with my previous working experience and educational background can be utilized.

Bring 30 years of intensive airline and cruise ship customer service expertise. A retired American Airlines International Flight Attendant/Purser with 28 years of customer service experience serving domestic, Latin American, Caribbean, and other international routes. During these 28 years, I demonstrated exceptional customer service, receiving positive feedback from passengers and commendations from American Airlines supervisors and crew members.

Overview

33
33
years of professional experience

Work History

Airport Meet & Greet Agent (Part Time)

SMS International Short Operations, USA, Inc.
02.2024 - Current
  • Warmly greet and welcome arriving cruise ship guests at the airport offering a positive and friendly first impression.
  • Coordinate all transportation arrangements which include transfers to and from the cruise ship and local hotels.
  • Help guests requiring wheelchair assistance or other special needs.
  • Greet and assist arriving guests from international destinations in Spanish and Portuguese, providing a welcoming and personalized experience.
  • Deliver a high level of customer service in answering questions and ensuring guest satisfaction
  • Provide guest services to Holland America line, Viking Ocean Cruises, Silversea Cruises, Princess Cruises, and Disney Cruise line.








International Flight Attendant/Purser

American Airlines
10.1992 - 09.2020
  • Emphasized on providing the best quality of service during the three phases of the flight (boarding, in-flight and deplaning), making sure that all the passengers' expectations were met.
  • As a purser, conducted preflight briefings with crew members regarding flight details such as safety, location and presence of medical and emergency equipment, unaccompanied minors and passengers with special needs, catering, weather conditions, and informing passengers important information pertaining to the country of destination.
  • Bilingual International Flight Attendant with strong interpersonal skills and the ability to greet and assist passengers in multiple languages, including Spanish and Portuguese.
  • Completed post flight documentation regarding any medical or safety event occurred during the flight.
  • Resolved passenger conflicts and medical emergencies in which CPR was performed along with the use of AED.
  • As a purser, served as the liaison between the captain and flight attendants.
  • Delivered exceptional customer service to diverse international passengers, enhancing overall flight experience.

Education

Massage Therapy -

Healing Hands Institute
Miami, Fl
09.2016

Bachelor of Science - Mathematics and Computing & Information Systems

Roosevelt University
Chicago, Il
05.1993

Skills

  • Customer support expertise
  • Effective relationship management
  • Effective team contributor
  • Commitment to quality work
  • Commitment to professional standards
  • Effective problem resolution
  • Strong organizational abilities
  • Confident speaking abilities
  • FAA Certified International Flight Attendant
  • Professional massage therapy practitioner

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Airport Meet & Greet Agent (Part Time)

SMS International Short Operations, USA, Inc.
02.2024 - Current

International Flight Attendant/Purser

American Airlines
10.1992 - 09.2020

Massage Therapy -

Healing Hands Institute

Bachelor of Science - Mathematics and Computing & Information Systems

Roosevelt University

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Pablo R. Mora