Pablo Rodriguez
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining processes, demonstrated across roles at Guitar Center and other organizations. Skilled in time management and customer service, I excel in adapting to diverse environments and building professional relationships. Achieved significant improvements in efficiency and client retention through innovative solutions and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Driver
Royal Cleaners
06.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Sales Associate
Guitar Center
05.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Volunteer
El Siloe
05.2020 - 12.2023
- Assisted with special events and programs. Played Drums for special events and services.
- Maintained clean, neat, and operational facilities to serve program needs. Assisted in the maintenance of instruments and stage design.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Recorded several instruments and vocals.
- Recorded videos for promotional material, events, and holidays.
- Proficient in Ableton, Logic, and Protools.
- Great understanding of signal flow and troubleshooting problems.
- Over-Under and Lasso cable wrapping while preserving the life of audio cables. organizing cables with color tape, velcro straps, and cable labels.
Rentals Associate
Guitar Center
07.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Ensured compliance with local regulations and company standards by regularly reviewing rental agreements and associated documentation.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
- Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
- Maintained high levels of customer retention by offering personalized attention to their specific rental requirements.
- Developed strong relationships with local businesses, establishing partnerships for cross-promotional opportunities.
- Streamlined reservation process through implementation of an online booking system, improving overall customer experience.
Intern
Houston Public Libraries
06.2019 - 07.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Associate of Audio Recording Technology - Audio Recording Technology A.A.S.
Houston Community College
Houston, TX05.2024
High School Diploma -
Harmony Science Academy
9431W Sam Houston Pkwy S, Houston, TX 7709905.2021
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Active Listening
- Decision-Making
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
- Inclement weather driving
Music
Drummer
Timeline
Driver
Royal Cleaners
06.2022 - Current
Sales Associate
Guitar Center
05.2022 - 06.2022
Rentals Associate
Guitar Center
07.2021 - 05.2022
Volunteer
El Siloe
05.2020 - 12.2023
Intern
Houston Public Libraries
06.2019 - 07.2019
Associate of Audio Recording Technology - Audio Recording Technology A.A.S.
Houston Community College
High School Diploma -
Harmony Science Academy
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