Pablo Rosario
Kissimmee,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
IT Technician
Visionary Systems
12.2023 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided technical support, resolving issues quickly onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Team Member
Advance Auto Parts
02.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Event Operations
Universal Studios
11.2021 - 02.2023
- Maintained orderly crowd flow by directing guests to appropriate sections and seats, resulting in smooth event operations.
- Enhanced customer satisfaction by providing timely and accurate information on event schedules and ticket availability.
- Supported event staff in maintaining order during peak hours, contributing to a well-organized environment.
Education
Certificate of Completion - Digital Film And Video Production
FIRST Institute
Winter Park, FL07-2022
High School Diploma -
IBCK Educational School
Kissimmee, FL05-2021
Skills
- Microsoft Word
- Customer satisfaction measurement
- Microsoft PowerPoint
- Online chat and email
- Problem-solving skills
- Multitasking
- Teamwork skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
IT Technician
Visionary Systems
12.2023 - Current
Team Member
Advance Auto Parts
02.2023 - 12.2023
Event Operations
Universal Studios
11.2021 - 02.2023
Certificate of Completion - Digital Film And Video Production
FIRST Institute
High School Diploma -
IBCK Educational School
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