Pablo Santiago
Allentown,PA
Summary
Seasoned Supervisor of Factory Operations with notable experience in managing large-scale manufacturing procedures. Displaying strong leadership skills, adept at overseeing staff and ensuring operational efficiency while adhering to safety regulations. Proven track record in streamlining processes, improving productivity, and fostering a high-performance work environment. Results-driven Supervisor of Factory Operations with a proven track record of enhancing productivity and streamlining workflow processes. Specialize in operational management, quality control, and team leadership to ensure efficient task completion. Excel in communication, problem-solving, and adaptability, utilizing these skills to lead teams effectively and meet organizational objectives.
Overview
17
17
years of professional experience
Work History
Package Handler
Fed Ex Ground
Northampton, PA
07.2024 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Picked products using RF scanner to fill orders.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Collaborated with team members to improve workflow and increase productivity.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Operated material handling equipment safely to move heavy packages.
- Secured items in truck by strapping over protective padding.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Surveyor
Bakerly Barn
Easton, PA
02.2020 - 09.2024
- Monitored progress of ongoing surveying projects in order to ensure completion within established timeframes.
- Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
- Developed processes for production optimization and monitored performance metrics to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of work in the factory.
- Ensured safety of personnel by enforcing safety rules in the workplace.
- Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks.
- Established efficient workflow procedures across different departments while maintaining high quality standards.
- Prepared detailed reports for management review regarding production output, process improvements, cost savings initiatives.
- Identified potential risks associated with manufacturing processes and developed contingency plans accordingly.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Inspected and repaired products to meet project expectations.
- Set up and tended equipment with machine operators to complete runs.
- Attended regular training sessions to increase machine operating skills.
- Troubleshot equipment problems to repair or report diagnostics.
- Stored tools in correct areas to maintain safe and organized workstations.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Observed and monitored utilization of equipment.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
General Manager
Taco Bell
Whitehall, PA
10.2007 - 12.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
GED -
LCCC
718 Hamilton St Allentown, PASkills
- Forklift Operation
- Freight Handling
- Truck loading
- Material storage
- Package scanning
- Packing boxes
- Package loading
- Order Picking
- Technical knowledge
- Waste Reduction
- Employee Training
- Production Management
- Scheduling Coordination
- Waste Minimization
- Industrial safety
- Machine Operation
- Mentoring and training
- Facility Management
- Quality Management
- Expense Control
- Customer Retention
- Service Quality Improvement
- Sales
- Loss Prevention
- Staff Supervision
- Performance Improvements
- Time Management
- Budget Forecasts
- Training and coaching
- Employee Development
- Relationship Building
- Inventory Control
- Performance Improvement
Languages
English
Professional
Spanish
Limited
Timeline
Package Handler
Fed Ex Ground
07.2024 - Current
Surveyor
Bakerly Barn
02.2020 - 09.2024
General Manager
Taco Bell
10.2007 - 12.2019
GED -
LCCC
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