Pablo Zarate
Brooklyn,NY
Summary
Sociable Server offering 3 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
4
4
years of professional experience
Work History
Prep, Server, Cashier, Cook
Twist and Smash'd Sports
Queens County, NY
12.2020 - 09.2021
- Inspected food preparation equipment and ordered service if needed
- Assisted hosts and hostesses with seating of guests during rush times
- Calculated check amounts and split checks when parties requested separate checks
- Completed an entire food service and training course when hired as a restaurant server
- Delivered outstanding customer service by serving food and drinks to guests
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
- Effectively maintained a clean working environment during shift
- Improved food service by evaluating processes and implementing new ideas
- Accurately completed cash register transactions
- Educated customers about product options to exceed their experience.
Dishwasher, Prep, Garnish Chef
Schilling
New York, NY
01.2019 - 01.2020
- Arranged food and orders to keep service flowing smoothly
- Swept and mopped dining areas, food preparation areas, halls and restrooms
- Prepared dough and mixes ahead of time to make the following day more productive
- Prepared/Cut meats for that day to be used
- (Fishes, pork loin, rib eye)
- Took inventory and ordered produce for fresh meals each day
- Prepared garnish station daily, to maintain everything fresh
- Sent plates out in orderly fashion.
Cashier, Prep, Counter
I-CE
06.2017 - 01.2018
- Accepted customer payments, and made change when necessary
- Answered customers' questions on purchases, store policies, and store returns
- Counted the cash in the register at the start and end of each shift
- Opened or closed shop alone
- Took customers' orders and made them
- Encouraged customers to register for store rewards cards and promotions
- Interacted in a pleasant and friendly way with store guests
- Maintained records of purchases and other sales transactions such as returns and refunds
- Created cleaning rotation schedule to keep kitchen and dining areas healthy
- Created promotional and marketing materials
- Championed promotional items to achieve sales goals
- Greeted and directed customers
- Trained and managed a staff of 5
- Effectively executed visual merchandising and marketing initiatives
- Maintained records of sales
- Served multiple customers simultaneously in a stressful environment.
Education
High school diploma -
High School for Arts & Business
Skills
- Customer service
- POS
- Supply Restocking
- Detail-oriented
- Great customer service skills
- Food Service
- Restaurant Experience
- Busser
- Merchandising
- Serving Experience
- Food Safety
- Management
- Host/Hostess
- Cleaning Experience
- Retail Sales
- Catering
- Guest Engagement
- Positive and professional
Assessments
Food service: Customer situations, 05/01/21, Ensuring customer satisfaction and prioritizing tasks in a food service setting, Completed
Personal Information
Title: Counter, cashier
Languages
Bilingual: Fluent in English and Spanish.
Timeline
Prep, Server, Cashier, Cook
Twist and Smash'd Sports
12.2020 - 09.2021
Dishwasher, Prep, Garnish Chef
Schilling
01.2019 - 01.2020
Cashier, Prep, Counter
I-CE
06.2017 - 01.2018
High school diploma -
High School for Arts & Business