Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Zavala

Chicago,IL

Summary

Proven track record in enhancing guest satisfaction and streamlining hotel operations, demonstrated during my tenure at Virgin Hotels. Expert in hotel management software and adept at resolving guest issues efficiently, ensuring repeat business. My initiative and reliability have consistently improved service quality, contributing to a positive and seamless guest experience.

Overview

23
23
years of professional experience

Work History

House Man

Virgin Hotels
11.2014 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Front Desk Agent

Double Tree Hilton
03.2002 - 03.2014
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

High School Diploma - General Study

Lake View
Chicago, IL
06.2000

Skills

  • Hotel operations knowledge
  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques

Languages

Spanish
Native or Bilingual

Timeline

House Man

Virgin Hotels
11.2014 - Current

Front Desk Agent

Double Tree Hilton
03.2002 - 03.2014

High School Diploma - General Study

Lake View

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Pablo Zavala