Pabloluis Rosa Bernard
Kissimmee
Summary
Dynamic leader with a proven track record at The Walt Disney World Resort, enhancing guest experiences and optimizing team performance. Skilled in bilingual communication and inventory management, I've successfully implemented cost-saving strategies and upheld top-tier safety standards, showcasing financial acumen and interpersonal prowess.
Overview
11
11
years of professional experience
Work History
Guest Experience Manager
The Walt Disney World Resort
10.2022 - Current
- Contributed innovative ideas and solutions to enhance cast performance and outcomes.
- Oversees the operation of a high-volume complex with 200+ cast members, with multiple service styles.
- Optimized labor allocation by balancing guest demands, workforce capacity, and skill development efforts.
- Created specialty cocktail menu additions to align with Epcot Festivals, Women’s History Month, and Pride Month.
- Optimized cost efficiency for menu selections by modifying and refining recipes.
Food & Beverage Coordinator
The Walt Disney World Resort
01.2015 - 10.2022
- Monitor daily staffing levels, and adjust shift coverage needs based on demand.
- Demonstrate financial acumen by managing the operating budget and daily labor costs.
- Support local projects, and monitor any potential impacts to the guest and cast experience.
- Partner closely with peers, other lines of business, and vendors to ensure smooth day-to-day operations.
- Ensure operational compliance with food preparation, safety, and health regulations.
- Responsible for receiving green sanitation walks from the Florida State Health Department and Steritech since 2016.
- Create a courteous environment where guest and cast member safety are the first priorities, and seek opportunities to continuously improve.
Food & Beverage Host/ Trainer/ Relief Coordinator
The Walt Disney World Resort
03.2014 - 01.2015
- Demonstrate interpersonal skills by assisting Guests with questions and problem solving for Guest recovery
- Monitor nightly bank deposits
- Managed inventory to ensure the operation had all that it needed throughout the day to reduce waste
- Efficiently managed the dining room to be show ready for all Guests by fulfilling their needs and engaging other Cast to assist
- Enforced and monitored food safety standards
Education
High School Diploma -
Bronx Community High School
Bronx, New York01.2011
Skills
- Bilingual (Spanish)
- DSP (POS)
- Crunch time (inventory Managment)
- Roast Beef (Recipe Builder)
- Microsoft Suite
- Cast Deployment System
- GEMS (Scheduling)
Timeline
Guest Experience Manager
The Walt Disney World Resort
10.2022 - Current
Food & Beverage Coordinator
The Walt Disney World Resort
01.2015 - 10.2022
Food & Beverage Host/ Trainer/ Relief Coordinator
The Walt Disney World Resort
03.2014 - 01.2015
High School Diploma -
Bronx Community High School
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