Pablo R. VELAZQUEZ
Las Vegas,NV
Summary
Experienced with managing high-end client services and enhancing guest satisfaction. Utilizes effective leadership to ensure top-tier service delivery. Track record of strong client relationship management and conflict resolution skills.
Overview
10
10
years of professional experience
Work History
VIP Services - Supervisor
The Cosmopolitan of Las Vegas
11.2024 - Current
- Guest Experience & Service: Provide personalized service to VIP guests and elite Marriott Bonvoy members, addressing their needs and ensuring a high-quality experience.
- Operations & Supervision: Oversee the setup, cleanliness, and replenishment of food and beverages while maintaining lounge ambiance.
- Team Leadership & Training: Supervise, train, and schedule lounge staff to ensure smooth operations and excellent service.
- Administration & Communication: Coordinate with hotel departments, managing inventory of 3,000 rooms, and handle guest preferences and special requests.
- Monitoring & Reporting: Track lounge usage, guest feedback, and service quality, making improvements as needed.
Front Office - Lead
The Venetian Las Vegas Resort
01.2024 - Current
- Guest Experience Management: Handle check-ins, check-outs, and guest interactions while ensuring a seamless and welcoming experience.
- Team Leadership & Support: Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Multitasking & Efficiency: Manage multiple responsibilities simultaneously, including room assignments, guest inquiries, and coordination with other departments.
- Problem-Solving Under Pressure: Address escalated guest concerns, resolve complaints quickly, and make decisions in high-pressure situations.
- Reporting & Communication: Maintain accurate records, track occupancy of 7200 suites, and provide key updates to management and staff.
Payroll Manager
The Condado Collection
01.2022 - 01.2024
- Payroll Processing & Management: Oversee the payroll cycle, ensuring accurate salary calculations, tax withholdings, and deductions.
- Employee Compensation & Benefits: Maintain personnel salary records, manage health and life insurance benefits, and coordinate with third-party brokers to align with company policies.
- Budget & Expense Oversight: Monitor department budgets, payroll expenses, and financial compliance while preparing reports for relevant departments.
- Compliance & Record-Keeping: Ensure payroll operations adhere to state and federal laws, maintaining accurate records for audits and reporting.
- Reporting & Problem-Solving: Provide payroll and HR reports to the Director of Finance and General Manager while addressing and resolving payroll-related issues.
Assistant Manager
Agave Tequila Gastrobar
01.2017 - 01.2020
- Oversee and manage all areas of the restaurant
- Adhere to company standards and service levels to increases sales and minimize costs, including food, beverage, supply, utility and labor costs
- Responsible for ensuring that all financial (invoices and reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Estimate food and beverage costs
- Ensure customer service in all areas
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Ensure that proper security procedures are in place to protect employees, customers and company assets
- Investigate and resolve complaints concerning food quality and service
Server & Trainer
Romano's Macaroni & Grill
01.2015 - 01.2017
- Guest Service & Operations: Greet guests, take accurate orders, serve food and beverages, and ensure a positive dining experience.
- Training & Development: Teach new servers restaurant procedures, menu knowledge, and customer service skills through hands-on training.
- Performance & Quality Control: Monitor trainee progress, provide feedback, and ensure adherence to service standards and company policies.
- Efficiency & Problem-Solving: Guide staff on multitasking, handling guest concerns, and maintaining smooth restaurant operations.
Education
BBA - Accounting
Universidad De Puerto Rico
San Juan, PR05.2022
Skills
- Exceptional communication
- Staff training and development
- Fluent in multiple languages
- Budgeting and finance
Languages
Spanish
Native or Bilingual
Timeline
VIP Services - Supervisor
The Cosmopolitan of Las Vegas
11.2024 - Current
Front Office - Lead
The Venetian Las Vegas Resort
01.2024 - Current
Payroll Manager
The Condado Collection
01.2022 - 01.2024
Assistant Manager
Agave Tequila Gastrobar
01.2017 - 01.2020
Server & Trainer
Romano's Macaroni & Grill
01.2015 - 01.2017
BBA - Accounting
Universidad De Puerto Rico
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