Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paceley Williams

Luling,LA

Summary

Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Coach

Skyhawks Sports Academy
03.2023 - Current
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.

Administrative Assistant

Law Office Of Wendy J Williams
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Customer Service Manager

Rouses Market
10.2022 - 02.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.

General Manager in Training

Zoe's Kitchen Inc.
01.2021 - 07.2022
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

BBA - Business Management

Loyola University New Orleans
New Orleans, LA
05.2026

High School Diploma -

Hahnville High School
Boutte, LA
06.2020

Skills

  • Conditioning Exercises
  • Sports Management
  • Event Logistics
  • Direct Counseling
  • Microsoft Word
  • Active Listening
  • Document Control Support
  • Legal Research
  • Writing and Editing
  • Legal Document Preparation
  • Manager Coaching and Training
  • Professional Relationships

Certification

PCA- double goal coach

Office 365 certified

Languages

Spanish

Timeline

Program Coach

Skyhawks Sports Academy
03.2023 - Current

Administrative Assistant

Law Office Of Wendy J Williams
01.2023 - Current

Customer Service Manager

Rouses Market
10.2022 - 02.2023

General Manager in Training

Zoe's Kitchen Inc.
01.2021 - 07.2022

BBA - Business Management

Loyola University New Orleans

High School Diploma -

Hahnville High School

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Paceley Williams