Summary
Overview
Work History
Education
Skills
Timeline
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Pacharapon Orannukhroh

La Salle ,Michigan

Summary

Dedicated professional with a strong background in sample processing and a commitment to delivering exceptional customer service. Experienced in preparing plasma units for freezing, collecting and storing samples for testing, and ensuring compliance with quality and safety regulations. Proficient in maintaining records and following Standard Operating Procedures (SOPs) with a keen eye for detail. A team player with the ability to multitask and support continuous improvement initiatives. Seeking to contribute skills and expertise to BioLife Plasma Services in a fast-paced, quality-focused environment

Overview

11
11
years of professional experience

Work History

Universal Brainiac Tier 1

Buckeye Broadband
09.2023 - Current
  • Efficient Call Handling: Managed an average of 47 customer calls per day, achieving a 95% first call resolution rate, demonstrating my ability to handle high-volume tasks efficiently and effectively.
  • High Performance: Consistently achieved an 89% scorecard rating, reflecting my strong commitment to excellence and ability to meet and exceed performance benchmarks.
  • Insightful Communication: Developed skills in summarizing and distilling key insights from customer interactions, ensuring clear and effective communication, crucial for managing front office operations and coordinating schedules.
  • Technical Proficiency: Responded promptly to customer inquiries, providing reliable technical assistance, a skill beneficial for troubleshooting office equipment and software issues.
  • Problem-Solving: Diagnosed and resolved a variety of hardware, software, and network issues, demonstrating my ability to address problems efficiently, ensuring minimal disruption to office operations.
  • Research & Resolution: Researched and identified solutions to technical and operational problems, a critical skill for maintaining smooth clinic operations and patient satisfaction.
  • Record-Keeping & Documentation: Maintained meticulous records, ensuring compliance with regulatory standards and accurate documentation of customer interactions.
  • Team Collaboration: Collaborated effectively with team members, contributing to a positive and efficient work environment.
  • Continuous Learning: Committed to ongoing personal and professional development, staying updated with industry trends and best practices.

Tier 1 Technical Support Representative

Align Solution Co., Ltd.
03.2022 - 10.2022
  • Multifaceted Technical Support: Provided technical support for a wide array of devices and systems, including iOS, Android, Windows, Mac, gaming consoles, and streaming devices, demonstrating versatility and adaptability.
  • Efficient Ticket Management: Proficiently utilized ticketing systems and software tools to manage and process support actions and requests, showcasing expertise in handling technical systems.
  • Collaboration Skills: Collaborated with Tier 2 and network operations center (NOC) teams to escalate and address complex customer technical issues, emphasizing teamwork and escalation proficiency.
  • Performance Metrics: Consistently met monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings, highlighting dedication to performance goals.
  • Documentation & Knowledge Base: Accurately documented transactions and support interactions for future reference and knowledge base enhancement.
  • Problem Resolution Expert: Confidently utilized various software tools to troubleshoot and identify problems, ensuring the timely resolution of customer issues.

Receptionist

Peranakan Hotel
02.2021 - 03.2022
  • Professional Front Desk: Greeted all visitors and customers professionally, provided friendly and knowledgeable assistance, ensuring a high level of customer satisfaction and aligning with BioLife Plasma Services' focus on exceptional service.
  • Appointment Management: Efficiently confirmed and scheduled an average of 15 appointments daily, communicated with clients, and updated client records, resulting in a low rate of missed appointments.
  • Organized Reception Area: Maintained a clean and organized reception area, creating a positive first impression for all visitors, in line with BioLife Plasma Services' high standards for aesthetics and presentation.
  • Vendor Liaison: Liaised with vendors, contractors, and professional services personnel to process orders properly, reducing order processing time and showcasing effective collaboration.
  • Administrative Proficiency: Drafted professional memos, letters, and marketing copy to support business objectives and growth, resulting in a 5% increase in repeat customers within 6 months.
  • Logistics Coordination: Coordinated travel accommodations, agendas, and transportation for staff and out-of-town visitors, ensuring a 100% satisfaction rate among all staff and visitors.

Customer Service Representative

Bigmove Phuket
09.2012 - 01.2021
  • Inbound Customer Service Specialist: Handled an average of 50 inbound calls per day, providing client service in a call center context, including new customer recruitment, maintaining existing relationships, and presenting relevant service information.
  • Product and Service Knowledge: Memorized the entire line of company products and services, resulting in a 15% increase in sales.
  • Mentorship & Training: Trained and mentored new employees as a senior representative, successfully on-boarding and providing guidance to improve their customer service skills and knowledge.
  • Customer Satisfaction Focus: Achieved an average 95% customer satisfaction rating, 20% higher than the company average, emphasizing a commitment to high-quality service.
  • Problem-Solving Skills: Demonstrated strong problem-solving skills, researching complicated cases to provide more comprehensive service to customers, resulting in a 50% reduction in complaints.
  • Efficiency Enhancement: Strong organizational skills, with experience organizing customer interaction logs, resulting in a 15% increase in efficiency.
  • Continuous Development: Commitment to ongoing personal and professional development, resulting in a 20% increase in customer retention within 3 months.

Education

BBA - Marketing

PHUKET RAJABHAT UNIVERSITY
Phuket, Thailand
12.2018

Skills

  • Technical Troubleshooting
  • Customer Service Excellence
  • Efficient Call Handling
  • Record-Keeping & Documentation
  • Administrative Proficiency
  • Research & Resolution Expertise
  • Communication
  • Problem-Solving
  • Team Collaboration
  • Adaptability
  • Continuous Learning
  • Customer-Centric Approach

Timeline

Universal Brainiac Tier 1

Buckeye Broadband
09.2023 - Current

Tier 1 Technical Support Representative

Align Solution Co., Ltd.
03.2022 - 10.2022

Receptionist

Peranakan Hotel
02.2021 - 03.2022

Customer Service Representative

Bigmove Phuket
09.2012 - 01.2021

BBA - Marketing

PHUKET RAJABHAT UNIVERSITY

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