Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Pachire Williams

Decatur,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience

Work History

Retention Customer Service Representative

ASK
07.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Cashier

Dollar General Store
05.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs
  • Processed customer refunds and exchanges according to established guidelines

Inbound Sales Representative

Comcast
10.2021 - 03.2022
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Utilized automated systems to log and retrieve information.

Direct Support Professional Caregiver

CDD NCA
10.2019 - 04.2021
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Hotel Night Auditor

Microtel Inn & Suites By Wyndham
05.2017 - 01.2021
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Applied mathematical abilities to calculate and check figures in accounting systems.

Cashier

Walmart
08.2015 - 11.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Inbound/Outbound Call Center Agent

Direct TV
01.2014 - 05.2015
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Discovered qualified prospects within target markets to drive new sales opportunities.
  • Followed-up on leads produced by outbound marketing campaigns based on established criteria.

Inbound Member Services Representative

Dial America
07.2014 - 03.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Provider Services Representative

United Healthcare-West
10.2011 - 02.2013
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Applied Science - CMA

Virginia College -Huntsville,AL
Huntsville, AL

Clinical Medical Assistant - Clinical Medical Assistant Certificate

Montgomery Job Corps Center
Montgomery, AL
08.2009

Skills

  • ID Verification
  • Data Entry and Maintenance
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Customer Retention Strategies
  • Loyalty Programs
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality

Timeline

Retention Customer Service Representative

ASK
07.2022 - Current

Cashier

Dollar General Store
05.2022 - Current

Inbound Sales Representative

Comcast
10.2021 - 03.2022

Direct Support Professional Caregiver

CDD NCA
10.2019 - 04.2021

Hotel Night Auditor

Microtel Inn & Suites By Wyndham
05.2017 - 01.2021

Cashier

Walmart
08.2015 - 11.2016

Inbound Member Services Representative

Dial America
07.2014 - 03.2015

Inbound/Outbound Call Center Agent

Direct TV
01.2014 - 05.2015

Provider Services Representative

United Healthcare-West
10.2011 - 02.2013

Associate of Applied Science - CMA

Virginia College -Huntsville,AL

Clinical Medical Assistant - Clinical Medical Assistant Certificate

Montgomery Job Corps Center

Similar Profiles

CREATE PROFILE
Pachire Williams