Pachoua Emily Cha
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Business Office Manager
Rescare Community Advantage
01.2023 - 06.2024
- Manages and participates in all administrative and business support functions including Revenue Cycle accounts receivable responsibilities, client financial and benefits record maintenance, accounts payable, purchase card program, client funds management, and payroll
- Acts as liaison to select Corporate departments
- Works under general direction
- Supervises Office Coordinator
- Manages day-to-day- business and administrative functions for multiple programs
- Updates receivables by totaling unpaid invoices
- Develops implements and maintains internal financial controls for the service sites, including all Pcard duties, supervising and preparing payroll, processing mileage and expense reports and maintaining fixed asset systems
- Ensures accurate client billing by overseeing the collection and input of data into the company system(s)
- Works with Executive Director and billing/collection staff to ensure maximum reimbursement to clients (if applicable) and company
- Ensures client funds are managed as per ResCare policy
- Oversees accounts payable (AP) processing including invoice coding to General Ledger Account and locations in Oracle, review approve weekly RCAP report, submit invoices that are routed to the Resource Center for payment, and review/sign the accounts payable check register, follow up on late payments or other issues
- Initiates and maintains current contract personnel files in compliance with company policies and procedures, and all applicable licensure/certification/accreditation requirements
- Works with supervisors to ensure collection of all necessary current documentation within required timelines
- Performs all managerial duties including ensuring new and existing employees are oriented, complete training, and are informed of company business functions policies and procedures, expense reimbursement, office systems and related information.
Office Manager
CMC Tire DBA BestDrive Tire
09.2018 - 01.2023
- Post customer payments by recording cash, checks, and credit card transactions
- Post revenues by verifying and entering transactions from lock boxes and local deposits
- Updates receivables by totaling unpaid invoices
- Support inbound calls and orders, provide order entry and logistics assistance for outside sales associates
- Reconcile monthly inventory
- Administer inventory receiving and deliveries
- Responsible for helping to develop the yearly annual operating plans
- Fixed Asset System management, including addition and disposals
- Monthly fixed asset rollforward schedule preparation for reporting
- Monthly account reconciliation for all balance sheet accounts
- Assis with internal and external audits
- General HR duties
- Submitting and approving timecards
- New Hire paperwork
- Termination paperwork.
Customer Service Rep/Dispatcher
Network Global Logistics
06.2014 - 05.2018
- Take inbound calls for NFO, SPL, and H3P Shipments
- Process, monitor, and manage critical customer shipments for the medical, aerospace, pharmaceutical, and high-tech industries
- Establish and maintain positive business and customer relationships
- Prioritize jobs and coordinates timely and cost-effective pick-up and delivery of customer shipments through proper driver and vehicle assignment with a sense of urgency and attention to detail
- Communicate with customers and agents in a professional and courteous manner.
Trade Claims Coordinator/Accounts Receivables Clerk
WhiteWave Foods
06.2013 - 06.2014
- Manage deductions
- Complete breakouts of products on customer claims for clearing as needed by the internal specialist team
- Process all trade-related customer claims assigned; obtain and verify complete supporting documentation and proof of performance, identify and select appropriate rebate or fund, conduct research and provide notification and full back up for unauthorized deductions, and verify collection attempts prior to any write off per department SOPs and step guides
- Post payments through Oracle
- Conduct research on why payments were not able to be posted
- Contact customer if unable to post checks
- Performing assignments that are given from manager.
Office Administration
TruGreen
04.2010 - 06.2013
- Provide secretarial and administrative support
- Schedule lawn care for commercial accounts
- Provide excellent customer service when customers call with complaints
- Data entry, entering and retrieving in customer information into database
- Send daily updates to landscapers
- Set up interviews for potential hires
- Print invoices
- Perform other duties assigned.
Education
High School Diploma -
Cornerstone Christian
Skills
- Deadline Management
- Accounts Receivables
- Accounts Payables
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Office Management
- Employee Onboarding
- MS Office
- Hiring and Training
- Credit and collections
- Payroll Processing
- Relationship Building
- Administrative Support
- Business operations management
- Documentation and control
- Administration and Reporting
- Business Administration
Familiar Operating Systems
- Windows
- Microsoft Office
- Oracle
- SAP
- AS400
- MaddenCo
References
- Brian Braun - Supervisor - (303) 961-3119
- Jason Webb - Supervisor - (303) 210-5667
- Holly Lambert - Lead - (720) 692-2844
Timeline
Business Office Manager
Rescare Community Advantage
01.2023 - 06.2024
Office Manager
CMC Tire DBA BestDrive Tire
09.2018 - 01.2023
Customer Service Rep/Dispatcher
Network Global Logistics
06.2014 - 05.2018
Trade Claims Coordinator/Accounts Receivables Clerk
WhiteWave Foods
06.2013 - 06.2014
Office Administration
TruGreen
04.2010 - 06.2013
High School Diploma -
Cornerstone Christian
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