Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pacience Graham

Pacience Graham

Evergreen,MT

Summary

Proven leader at Mudman Burgers, adept in guest relations management and high-volume dining environments. Skilled in leveraging menu presentation to boost sales, I excel in creating memorable guest experiences and streamlining operations to enhance team productivity and reduce waste, ensuring quality and customer satisfaction. Professional bakery worker with strong baking and pastry skills, ready to contribute to high-performing team. Focus on achieving consistent, high-quality results, while adapting to changing needs. Reliable and collaborative, known for effective teamwork and delivering under pressure. Skilled in baking techniques, food safety, and customer service. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.

Overview

2
2
years of professional experience

Work History

Head Waiter

Mudman Burgers
05.2023 - Current
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Supervised server staff and simultaneously served personal section of tables.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.

Housekeeper

Feild Guid
01.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Bakery Production Worker

Huckleberry Patches
12.2022 - 04.2023
  • Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
  • Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
  • Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
  • Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
  • Completed inspections of bakery products, checking for quality and conformity.
  • Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
  • Reduced food waste through careful monitoring of ingredient usage and inventory management.
  • Shut down equipment at end of shift for line going down.
  • Turned on equipment to run facility at beginning of shift.
  • Maintained high levels of product quality by adhering to strict company recipes and baking standards.

Education

Non -

Whitefish Highschool
Whitefish, MT

Skills

  • High-volume dining
  • Guest Relations Management
  • Menu presentation
  • Menu Memorization
  • Team Supervision
  • Table Setting

Timeline

Head Waiter

Mudman Burgers
05.2023 - Current

Housekeeper

Feild Guid
01.2023 - Current

Bakery Production Worker

Huckleberry Patches
12.2022 - 04.2023

Non -

Whitefish Highschool

Similar Profiles

CREATE PROFILE
Pacience Graham