Packiyaraj Nagarathinam
Parsippany,NJ
Summary
- Oversaw and coordinated technology direction and strategy, process and quality improvement.
- Managed IT corporate standards compliance, asset management, project planning and management, budgeting,
forecasting, and customer relationship management. - Directed IT teams in designing, building, implementing, managing,supporting and enhancing key technologies.
- Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations.
- Managed team of 30 technical staff.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Business Partner
Siemens Healthineers USA
2022.08 - Current
- Engaged with business proactively, identifying 5+ tactical and strategic demands annually.
- Translated 20+ business needs into IT requirements, ensuring alignment with organizational goals.
- Evaluated customer satisfaction through quarterly surveys, achieving an average satisfaction score of 85%.
- Provided business with monthly KPIs on overall and specific IT performance, leading to a 10% improvement in service delivery.
- Ensured best practice usage of commodity services, resulting in a 15% cost reduction.
- Managed 50+ business complaints annually, partnering with CoE/CoC specialists to resolve 95% within SLA.
- Drove decision-making processes, facilitating 30+ key business decisions per year.
Created 10+ opportunities annually where IT added additional business value.
Promoted 5+ IT innovations/new services to the organization, enhancing operational efficiency by 20%. - Maintained IT budget and IT Project Portfolio, optimizing IT spend by 12% in partnership with business & finance.
- Managed stakeholder expectations, achieving a 90% satisfaction rate.
Demonstrated leadership skills in managing 15+ projects from concept to completion. - Applied effective time management techniques, meeting 100% of tight deadlines.
Learned and adapted quickly to 10+ new technology and software applications annually. - Used Design Thinking and Value Stream Mapping to break down problems, evaluate solutions, and make decisions, improving process efficiency by 25%.
Global Leader-DevOps and Cloud Ops
Siemens Healthineers
2017.01 - 2022.07
- Monitored automated build and continuous software integration process, resolving 95% of build/release failures.
- Demonstrated deep understanding of DevOps practices, managing CI/CD pipelines and utilizing infrastructure as code (IaC), monitoring and logging tools, cloud platforms, configuration management, and containerization tools (e.g., Docker, Kubernetes).
- Communicated and explained business requirements to team members, ensuring 100% understanding and implementation of functional demands.
- Offered input for 20+ complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for 15+ business needs or technical problems.
- Collaborated with upper management to drive strategy and implement new processes annually.
- Cultivated interpersonal skills by building positive relationships with colleagues and stakeholders.
- Gained extensive knowledge in data entry, analysis, and reporting, handling data entries and generating reports.
- Organized professional with expertise in managing resources and optimizing performance, providing valuable insights and supporting decision-making processes.
- Developed strong communication and organizational skills through working on 10+ group projects.
- Gained strong leadership skills by managing 8+ projects from start to finish.
- Maintained metrics visibility using Datadog and Prometheus/Grafana, creating 20+ useful dashboards and monitors.
- Mentored 26 DevOps engineer interns on proper engineering methods.
- Developed continuous improvements and implemented solutions to existing infrastructure, tools, and processes, achieving a 20% increase in efficiency.
- Created team strategy for SDLC automation, configuration management, and release management, improving deployment speed by 30%.
- Drove initiatives to improve system reliability, performance, and efficiency, resulting in a 25% reduction in downtime.
- Led post-mortem analyses and implemented learnings from 10+ incidents.
- Oversaw capacity planning to ensure infrastructure scales with business growth, supporting a 50% increase in user base.
- Identified and implemented cost optimization strategies for cloud and on-premises infrastructure, saving 15% annually.
- Developed and maintained disaster recovery and business continuity plans, ensuring 99.9% uptime.
- Consulted on DevSecOps requirements from diverse application/line of business partners.
- Ensured compliance with security policies and industry standards, achieving 100% compliance with HIPPA, GDPR, and ISO/IEC 27001, 27701, 27018, 27017 standards.
- Drove adoption of new technologies and methodologies to improve reliability and efficiency, increasing productivity by 20%.
- Communicated SRE strategies, plans, and performance to executive leadership, resulting in 90% approval rate.
- Ensured that service’s uptime and response time SLAs/OLAs were met or surpassed, achieving 99.9% uptime.
- Led employee relations through effective communication, coaching, training, and development, improving team satisfaction by 25%.
- Evaluated employee performance and conveyed constructive feedback to improve skills, resulting in a 20% increase in productivity.
- Recruited, interviewed, and hired 10+ employees and implemented a mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability, achieving a 15% increase in profitability.
- Applied effective time management techniques to meet 100% of tight deadlines.
- Learned and adapted quickly to new technology and software applications annually.
- Used Design Thinking and Value Stream Mapping to break down problems, evaluate solutions, and make decisions, improving process efficiency by 25%.
Implementation Specialist
Siemens Healthineers
2014.01 - 2016.12
- Developed business plans that defined the benefit, costs, schedule, scope, and risks of 10+ projects.
- Executed projects within defined requirements (e.g., budget, time, functionality), achieving 100% customer satisfaction and professional stakeholder management.
- Preserved and improved the return on investment by 15% through synergizing and learning during implementation.
- Led a network of 20+ technical specialists, divided into sub-teams, to realize theoperational strategy from order entry to delivery and field service, across the scope of operations or related supply chain.
- Coordinated across Engineering, Operation, and Procurement disciplines, ensuring 100% cooperation with involved regional and/or global units.
- Performed technical risk management and actively mitigated risks, reducing project risks by 20% throughout project life.
- Provided regular updates to senior management, ensuring 100% transparency.
- Used remote diagnostics to troubleshoot and resolve 95% of technical issues.
- Supported on-site repair of customer equipment as required, providing feedback to R&D regarding system performance, improving system reliability by 10%.
- Dispatched notifications to CSEs and provided quality action plans, improving response time by 25%.
- Provided product support either remotely or on-site, resolving 90% of customer issues on the first attempt.
- Shared expert advice, training, and technical assistance to support staff and train 20+ lower-level employees across APAC region.
- Worked to maximize customer loyalty and satisfaction, achieving a 20% increase in customer retention.
- Communicated the value proposition of Siemens Healthineers service to customers, resulting in a 15% increase in service adoption.
- Obtained service financial goals through revenue attainment and effective cost containment, increasing revenue by 10%.
- Hired, developed, trained, and coached 6 Customer Service Engineers (Remote Support).
- Prioritized customer and business objectives to provide clear direction to the Remote Support Center team, improving team efficiency by 20%.
- Ensured customer satisfaction through timely follow-up on all issues, achieving a 95% customer satisfaction rate.
IT Infrastructure Lead
Siemens Healthineers
2007.04 - 2013.12
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Implemented security measures to protect vital business data.
- Installed and configured middleware in Linux and Windows environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Implemented internet and intranet applications on multiple platforms.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Evaluated software products to determine compatibility with existing systems.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
IT Helpdesk Engineer
Siemens Information Systems Ltd
2006.05 - 2007.03
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Science - Computer Applications
Annamalai University
Chidambaram05.2002
High School Diploma -
Alagappa Polytechnic
Karaikudi10.1999
Skills
Leadership Skills
- Capacity and Scalability Planning
- Strategic Planning and Review
- Team Management and Team Building
- Managing Operations and Efficiency
- Goal Setting
- Design Thinking and Value Stream Mapping
- Agile and SAFe
Technical Skills
- Azure And AWS Cloud
- Azure DevOps
- Atlassian Suites
- VMWare
- EMC Storage, Highend Servers,Backup Solution
Accomplishments
- Proud to be in Siemens -Global recognition by Siemens Healthcare for business impact creation.
- Development Center Excellence Award Winner-Recognition for business impact creation from Siemens Healthcare.
- Continuous Improvement Award winner-APAC level recognition for customer service process improvement towards
Customer Service satisfaction.
Certification
- Azure Administrator AZ 104
- Azure Fundamentals AZ 900
- Advanced Certification Program in Cloud Computing and DevOps-IIT Roorkee
- Healthcare Performance System-Value Stream Mapping, Structured Problem Solving, Design Thinking courses.
- VMWare
- NextGen Manager-Siemens Leadership program
- Business and People Management-Level 2-Siemens Leadership Program
- Certified Scrum Master
- SAFe Product Owner
Timeline
IT Business Partner
Siemens Healthineers USA
2022.08 - Current
Global Leader-DevOps and Cloud Ops
Siemens Healthineers
2017.01 - 2022.07
Implementation Specialist
Siemens Healthineers
2014.01 - 2016.12
IT Infrastructure Lead
Siemens Healthineers
2007.04 - 2013.12
IT Helpdesk Engineer
Siemens Information Systems Ltd
2006.05 - 2007.03
- Azure Administrator AZ 104
- Azure Fundamentals AZ 900
- Advanced Certification Program in Cloud Computing and DevOps-IIT Roorkee
- Healthcare Performance System-Value Stream Mapping, Structured Problem Solving, Design Thinking courses.
- VMWare
- NextGen Manager-Siemens Leadership program
- Business and People Management-Level 2-Siemens Leadership Program
- Certified Scrum Master
- SAFe Product Owner
Bachelor of Science - Computer Applications
Annamalai University
High School Diploma -
Alagappa Polytechnic
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