Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

PAD Eswar

Frisco,TX

Summary

Technology Executive with 20 + years of Strategy /Advisory Consulting Experience specializing in IT Digital Transformation Salesforce, Integration Arena for 17 + years as Project /Program Manager capacity. Proven expertise in Project Management Methodologies (Agile, Kanban), Capturing Business/ Process Requirements, Solution Design, Impact Analysis, Gap, Integration Design, Enterprise Project Development and Delivery. Extensive Solution Architecture with Salesforce(13 X certified ) and Mulesoft.

Overview

20
20
years of professional experience
13
13
Certification

Work History

Project Manager/Solution Architect (Development and Support Workstreams)

Cognizant
02.2021 - 05.2025
  • Client PG&E: Lead the Program Implementation executing the Assessment of the system landscape and recommendations for the Implementation with Salesforce/Data cloud , Sales/Service Cloud. Resulted in Systems Landscape consolidation and robust data availability in Data cloud to support future Agnetic efforts.
  • Implemented Salesforce Agentforce /Data cloud to monitor Metrics and Consolidate the overall Process by creating Agents for Knowledge /POC/topics to assist the optimization process Realtime.
  • Spearheaded the L7 to Mulesoft migration, Informatica modernization, and disaster recovery initiatives, ensuring regulatory compliance and operational resilience resulting in System Consolidation to MuleSoft and System Consolidation.
  • Client AMGEN: Identify Technical Debts and strategize /Prepare Roadmaps for future system integration requirements.
  • Led teams implement patient care plans and HCP engagements with next best action for the Support Reps.
  • Salesforce CRM Analytics (Einstein bots) for Amgen’s Pulse System, enabling predictive insights into clinical trial management Applications . Implemented and refactored the compliance module using the Prompt templates and Data cloud integrations.
  • Client Humana: Oversight of Sprints and Operational issues (Requirement Management, Support Metrics, Support issues, Reports and Escalations)- Resulting in Increased CSAT scores and reducing time for system rollouts.
  • Implemented Health cloud with Providers and Payer systems for IPA and Referrals. Reduced the timeline for Clinic onboarding (50 clinics were onboarded) with ECW integration efforts resulting in 1.8 million dollars savings per year.
  • Client: BMS (Bristol Myers Squibb): SME on the Salesforce side of Integration with the Patient Management System.
  • Manage the Data Integration(Data Mapping, Technical Solution Design Specification, data dictionaries, data model, etc.) Liaison between Business, Technical and Development staff ensuring alignment between business requirements and delivery.

Architect/Data Integration Lead

Thru Deloitte
05.2021 - 01.2022
  • Assessment of the system landscape and recommendations for the Implementation with Sales cloud, Service cloud .Lead the Integration Requirements and plan integration design with MuleSoft.
  • SME on the Salesforce side of Delivery for the Dealer Relations Management for Manufacturing company .
  • Oversight of Data Management (Data Mapping, Technical Solution Design Specification, data dictionaries, data model, etc.) Liaison between Business, Technical and Development staff ensuring alignment between business requirements and delivery.
  • Interface with client and the Deloitte offshore Teams , Clarifying the Requirements .
  • IQVIA -Independent Consultant : CLIENT: Healthcare Client. JUNE 2019 – MAY 2020
  • Assessment of the system landscape and recommendations for the Implementation with Service cloud, marketing cloud and Health cloud Domains.
  • Managing the COICOC Cell & Gene Therapy application on Salesforce Health Cloud for commercial launch and clinical trials for multiple Life Science clients
  • Clients are facing role as Advisor to the solution Design and Project roadmap and enhancements .
  • Assessing the Salesforce Security and Shield Implementation with Event monitoring and History Tracking .

CONTRACTOR

Deloitte, IQVIA
05.2020 - 12.2021
  • Roles: Senior Manager /Integration Architect– Clients: IQVIA, VERTEX, CNHi , Caterpillar
  • Led integration strategy, technical solution design, and data governance for high-impact CRM and patient management systems. Served as trusted advisor to C-level executives
  • Adhere to platform best practices for implementing Salesforce including proposing both standard and custom solutions, articulating trade-offs and guiding the team in determining the appropriate solution approach
  • Advised Deloitte and IQVIA, VERTEX on Salesforce security, Shield implementation, and enterprise data integration, enabling scalable solutions for commercial/clinical operations.
  • Managing the COICOC Cell & Gene Therapy applications on Salesforce Health Cloud for commercial launch and clinical trials for multiple Life Science clients

Project Manager/Solution Architect

Perficient
08.2019 - 04.2020
  • Project/Program Management and Solution Lead for onsite client Business and Technical resources and manage delivery of Digital Transformation /Marketing project with onsite-offshore model.
  • Create and Review Architecture and Solutions with the EA Teams on the client to ensure feasibility.
  • CLIENT: Networking Company (JUNIPER San Jose Offices): Same as above

Roles: Technical Program Manager/ Architect

Deloitte Digital
05.2014 - 08.2017
  • Provide Oversight to and enable Teams multiple Operational Programs with the multiple vendors and be the single point of contact resolving the program hurdles and impediments. (Requirement Management, Support Metrics, Support issues, Reports and Escalations).
  • Led CRM implementation includes (Data Mapping, Technical Solution Design Specifications, data dictionaries, data model, etc.) Liaison between Business, Technical and Development staff ensuring alignment between business requirements and delivery

Roles: Architect

TCS Consulting
09.2010 - 03.2014
  • Client - Equifax - Salesforce security, Shield implementation, and enterprise data integration, enabling secure, scalable solutions for commercial and clinical operations.
  • Orchestrated end-to-end project delivery, from requirements gathering to deployment, for high-impact digital health and life sciences initiatives.

Roles: LEAD CONSULTANT

Infosys Technologies
02.2008 - 09.2010
  • Lead consultant / Program Manager. Role: Technical Architect/Project Manager.
  • Salesforce Development and Support Project Healthcare Client (DC Health Exchange)
  • Involved in analysis, high level design as a technical lead/architect and interfaced with offshore developers.
  • Understand and apply Agile methodology to promote continuous iteration of development and testing throughout lifecycle of the project.

Project Manager - Enterprise Applications PMO group

Deloitte Consulting
01.2007 - 11.2007
  • End-to-end Project Management for the Integration project with ASP.net project and SAP BW –BI. Project Change Management Planning (managing the Scope and Resource changes and schedules).

Education

Masters in management -

Boston University

Skills

  • Agile: JIRA ,Confluence and Atlassian Tools
  • Project Management : Planisware , MS Project , and Smartsheet
  • Business Process Management (BPM)
  • Salesforce CLI and VS code (Salesforce Automation)
  • Salesforce Sales/Service / Digital Experience/Datacloud
  • ETL : Data Bricks, Data cloud /Salesforce Inbuilt Connector/Mulesoft

Certification

  • Integration Architect
  • Data Architect
  • Application Architect
  • Sales Cloud
  • Service Cloud
  • Experience cloud
  • CPQ -Marketing Email Specialist
  • Salesforce Administrator-
  • App Builder
  • Developer (401)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Architect/Data Integration Lead

Thru Deloitte
05.2021 - 01.2022

Project Manager/Solution Architect (Development and Support Workstreams)

Cognizant
02.2021 - 05.2025

CONTRACTOR

Deloitte, IQVIA
05.2020 - 12.2021

Project Manager/Solution Architect

Perficient
08.2019 - 04.2020

Roles: Technical Program Manager/ Architect

Deloitte Digital
05.2014 - 08.2017

Roles: Architect

TCS Consulting
09.2010 - 03.2014

Roles: LEAD CONSULTANT

Infosys Technologies
02.2008 - 09.2010

Project Manager - Enterprise Applications PMO group

Deloitte Consulting
01.2007 - 11.2007

Masters in management -

Boston University

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PAD Eswar