Pa Dee Yang
Onalaska,WI
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
8
8
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Health System
01.2023 - 02.2025
- Responsible for independently creating and scheduling appointments within the electronic medical record
- Gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area
- Ensure the patient arrives on time and is prepared for their procedure or visit
- Collecting all Guarantor and insurance details needed to help assess patient eligibility
- Managing telephone calls, online requests, and/or fax requests
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Medical Assistant Trainee
Gundersen Health System
01.2021 - 12.2021
- Measuring and recording vital signs
- Interviewing patients and documenting basic medical history
- Cleaning exam rooms
- Performing data entry
- Operating medical equipment
Chiropractic Assistant
BrookWest Chiropractic
01.2019 - 12.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Performed electric muscle stimulation, massage and mechanical traction
- Sanitized, restocked and organized exam rooms and medical equipment
- Taught patients about medications, procedures and care plan instructions
- Scheduled patient appointments for busy chiropractors
Pharmacy Technician
Walmart
01.2017 - 12.2019
- Counted and labeled prescriptions with correct item and quantity
- Stocked, labeled and inventoried medication to keep accurate records
- Pulled drugs and matched NDC to prescription labels
- Returned inventory to proper place
- Responsible to assist in the upkeep and cleanliness of each workstation and the facility
- Responsible for the proper and accurate filling of each individual order
- Responsible to maintain all quality assurances as they are given
- Assist in keeping adequate stocking levels
- Knowledge of RX computer system
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Education
High School Diploma -
Logan High School
La Crosse, WI01.2012
Skills
- Bilingual in Hmong & English
- HIPAA compliance
- Telephone etiquette
- Appointment scheduling
- Confidentiality and HIPAA
- Patient scheduling
- Workflow management
- Vital sign monitoring
- Patient care
- Electronic health records handling
- Multitasking and organization
- Conflict resolution strategies
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Patient Appointment Services Specialist
Mayo Health System
01.2023 - 02.2025
Medical Assistant Trainee
Gundersen Health System
01.2021 - 12.2021
Chiropractic Assistant
BrookWest Chiropractic
01.2019 - 12.2019
Pharmacy Technician
Walmart
01.2017 - 12.2019
High School Diploma -
Logan High School
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