I am looking to grow into a leadership role within a company that is developing and advancing at a fast pace, that promotes self development as well as team development to meet quotas and deadlines.
Overview
11
11
years of professional experience
Work History
Mentor
Charter Communications(Spectrum)
10.2023 - Current
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced mentee performance by providing personalized guidance and support.
Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Assisted mentees in developing self-confidence and positive self-image.
Guided mentees in overcoming challenges by sharing personal experiences along with practical and ethical advice.
Inbound Sales Representative
Charter Communications(Spectrum)
03.2022 - 09.2023
Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Increased product knowledge through continuous training, resulting in improved sales performance.
Documented details of calls and customer interactions.
Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
Sales Associate
Dillard's
05.2021 - 03.2022
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Built relationships with customers to encourage repeat business.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Machine Operator
ZF Transmissions
09.2013 - 08.2020
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Followed detailed instructions to operate machines with accuracy and produce quality products.
Operated multiple machines simultaneously to meet production requirements.
Operated machining equipment safely with team of operators.
Set up and adjusted equipment and properly configured machines for daily operation.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Executive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLCExecutive Assistant to the CEO of an Architecture & Design Firm at BELAY Solutions, LLC