Kassandra Padilla

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Operated computer-aided design software to create custom signage designs.
• Assisted in the fabrication of signs, banners, and other promotional materials.
• Determined appropriate materials for various projects based on customer specifications.
• Communicated regularly with supervisors regarding project deadlines.
• Received incoming shipments and reviewed contents against purchase order for accuracy.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Adhered to social distancing protocols and wore mask or face shield.

• Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
• Collected payments from patients for services rendered.
• Verified insurance coverage for each patient visit.
• Prepared patient charts prior to each appointment.
• Followed HIPAA guidelines to ensure confidentiality of patient information.
• Accurately entered billing codes into the computer system for reimbursement purposes.
• Assisted with referrals and prepared medical records for patients.

Attending to a high call volume in regards to medical transportation scheduled for pick up, emergency calls, and intake. Collaborate with insurance plans for intake and approvals. Handle all employee inquiries regarding benefits and training. Manage and maintain weekly and daily billing reports. Translate for Spanish-speaking customers and patients. Work with confidential information and maintain customer confidentiality. Organized and maintained filing systems for documents and records. Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors. Entered data into databases accurately and efficiently. Generated weekly progress reports summarizing tasks completed during the week.

Customer service and all front desk operations, responded to the needs of all customer questions. Prepared, organized and maintain the store as the customer required.  

Dedicated Caregiver in working with patients. Skilled in assisting patients with daily living. Very friendly person who tries everything to make patients feel happy.