Summary
Overview
Work History
Education
Skills
Timeline
Generic

Padilla Taape

Radcliff,KY

Summary

Seeking an opportunity to contribute to the efficient operation of the front desk and office by managing multiple tasks simultaneously. Skilled in problem-solving and communication, and adept. Demonstrated ability to improve team efficiency and achieve goals, showcasing reliability and the capacity to work well both independently and collaboratively.

Overview

14
14
years of professional experience

Work History

Security Officer

Knighthawk Security
02.2023 - 10.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Cashier Team Lead

O’ Mart
04.2020 - 11.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Monitored areas for security issues and safety hazards.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.

Team Member

Exchange AAFES Express
02.2019 - 11.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Monitored and verified merchandise for proper prices and labels.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Increased sales through effective product placements and persuasive communication skills.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Crew Team Member

McDonald's Restaurant
08.2016 - 07.2017
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Stocked shelves to organize aisles in assigned department.

Team Member

Starkist Tuna Cannery
08.2015 - 02.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained database systems to track and analyze operational data.

Administrative Assistant Intern

Department of Samoana Affairs
06.2012 - 08.2012
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
  • Prepared and edited documents and reports for quality and accuracy.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Processed invoices and expenses to facilitate financial management.
  • Scheduled meetings and appointment to prevent scheduling conflicts.
  • Enhanced team communication by responding to internal requests and inquiries in a timely manner.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Data Entry Intern

Department of Health
06.2011 - 08.2011
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records, and chronologies of entry activities.
  • Used computer software to store and retrieve data.

Assistant

ASPA Connected Community
06.2010 - 08.2010
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.

Education

Nursing Practice

American Samoa Community College
Western District

High School Diploma - Nursing Practice

Fagaitua High School
Fagaitua
06.2014

Skills

  • Customer service
  • Multitasking
  • Reliability
  • Communication
  • Problem Solving
  • Attention to details
  • Adaptability
  • Works well independently and with Colleagues/Teamates

Timeline

Security Officer

Knighthawk Security
02.2023 - 10.2024

Cashier Team Lead

O’ Mart
04.2020 - 11.2020

Team Member

Exchange AAFES Express
02.2019 - 11.2019

Crew Team Member

McDonald's Restaurant
08.2016 - 07.2017

Team Member

Starkist Tuna Cannery
08.2015 - 02.2016

Administrative Assistant Intern

Department of Samoana Affairs
06.2012 - 08.2012

Data Entry Intern

Department of Health
06.2011 - 08.2011

Assistant

ASPA Connected Community
06.2010 - 08.2010

Nursing Practice

American Samoa Community College

High School Diploma - Nursing Practice

Fagaitua High School

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Padilla Taape