Hi, I’m
Padmaja Duvvuri
Twinsburg,OH
Summary
A strategic leader who is highly focused on people and achieving IT & Business results by building trust, partnerships across the organization. A DEI leader whose goal is to promote a healthy culture where people are engaged, empowered to build a sense of identity and purpose for the organization by taking risks and learning from mistakes.
Overview
17
years of professional experience
Work History
Progressive Insurance
Data Privacy Office Leader
09.2020 - Current
Job overview
- Created brand new Data Privacy Office from ground up to drive enterprise-wide privacy strategy which enabled Progressive to achieve compliance with Privacy regulations like CCPA, CPRA etc.
- Built proactive, strategic partnerships with legal, security, marketing, media, HR, CRM and all business, and technology units which accelerated successful rollout of privacy strategy that impacted 50k+ employees and 1M+ consumers.
- Defined vision and mission aligned with Progressive's core values.
- Established operating model and guiding principles with clear metrics and measures (OKRs) to implement clear integration and execution of privacy strategy for Personal Lines, Claims, Commercial Lines, Corporate, Protective, and HR.
- Determined skill set needed for new organization, implemented creative staffing strategy.
- Hired, coached, developed, and led diverse, high-performing enterprise data team including architects and consultants.
- Championed DEI by establishing local DEI council.
- Explored industry trends, recommended, purchased, and implemented leading enterprise technology to address Privacy requirements.
- Sponsored multiple enterprise initiatives with high visibility and top rankings.
- Coordinated critical updates and audit findings with executive leadership including CEO/CIO team members.
- LEAN leader highly focused on customer experience - recommended continuous improvements which resulted in reducing consumer request response time from 120 days to 5 days.
Progressive Insurance
Portfolio Manager
07.2018 - 09.2020
Job overview
- Assembled innovative portfolio with agile mindset for Enterprise Technology Solutions (~1300 people) with goal to deliver value faster to customer.
- Managed Portfolio with ~15 tenured project managers and around ~100 high priority, active projects at various stages of project life cycle.
- Established and integrated brand new KPIs (Key Performance Indicators), Dashboards which helped in improving overall PMO's pace, quality metrics, and visibility.
- Portfolio supported business continuity initiative during COVID by enabling additional capacity to remote access capabilities, reviewing and adjusting license requirements, evaluating and establishing multifactor authentication to users to add additional security layer to remote connection.
- Cultivated healthy, learning atmosphere for project managers in portfolio to risk, learn, and grow by creating new PM consultation pillar, introducing PM engagement process and by creating new role called Quarterly Ownership which resulted in building organizational talent to not only meet current business needs but to proactively approach future demand.
- Established Rewards and Recognition program: to motivate project managers, recognize accomplishments, and celebrate successes.
Progressive Insurance
IT Project Manager
04.2014 - 07.2018
Job overview
- Established standards and guidelines for Infrastructure operations and continuous delivery Program,
- Managed several complex and high visibility projects within both IT and Business units.
- Launched PM-Network engineer engagement model to overcome constraints around network engineer skill set and to deliver projects under budget and well within expected timelines.
- Inspired PM community by challenging status quo and implementing new platform core technology upgrade model which helped program to complete more technology upgrades in less time. Improved technology upgrade pace from 4 weeks to 2 days.
- Maintained trust and effective working relationships with all stakeholders and sponsors.
- Delivered transparent and timely communications including tough messages with confidence even in face of uncertainty.
Progressive Insurance
Quality Assurance Analyst
10.2006 - 04.2014
Job overview
- Collaborated with cross organizational teams to pilot 'Testing Transformation', lead organization adapt to this significant mindset shift.
- Key contributor and pilot lead for Rate Stability effort which proactively identified and fixed production issues. Utilized data to Influence organization to continue to invest in Rate Stability initiative.
- Provided leadership on multiple rate revisions for Auto, Special Lines and Policy Pro.
- Collaborated with service management teams to introduce automation tools for testing which reduced testing time by 50% with improved quality.
- Empowered QAs in alley to experiment innovative ways to enhance rate revision pace and quality.
- Created staffing forecast model to effectively fulfill skill gaps, plan future work, and deliver results.
Education
Andhra UniversityIndia
Bachelor of Science from Biology, Physics, & Chemistry
Skills
- Strategic Planning
- Proven startup leadership mindset
- DEI leadership
- Experience developing leaders
- High emotional intelligence
- Executive presence
- Adaptability
- Effective partnerships
- Honest, clear, and transparent communication style
- Friendly, positive attitude
Connections & Contributions
At work:
- Enterprise DEI representative
- Enterprise Resource Group Board member
- LEAN advocate
- Kids In Need Foundation coordinator
- Management Leadership council leader and ambassador
Outside of work:
- STEM coach– Lego Robotics for kids
- Initiated and developed badminton club designed just for women
Timeline
Data Privacy Office Leader
Progressive Insurance
09.2020 - Current
Portfolio Manager
Progressive Insurance
07.2018 - 09.2020
IT Project Manager
Progressive Insurance
04.2014 - 07.2018
Quality Assurance Analyst
Progressive Insurance
10.2006 - 04.2014
Andhra University
Bachelor of Science from Biology, Physics, & Chemistry
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