Padmaraj Mahadevan

May 5th 2020 until June 18th 2020 - Hotel hosted COVID-19 patients partnered with a hospital and I was responsible for handling cleanliness, disinfection, training staffs on safe ways of working methods and using PPE's. No hotel staff contracted COVID 19, all the government and hospital guidelines were implemented.

Responsible for the cleanliness and condition of the hotel with 210 rooms, 2 Ballrooms, 4 meeting rooms, 7 food and beverage outlets. (2 Owned & 5 Franchised)

• Responsible for Budgeting and Forecasting of HK Operational Expenses.
• Regular review on Brand standards and ensuring compliance with quality evaluation.
• Review all processes of Housekeeping operations, ensure service delivery as per standards and guest satisfaction.
• Part of HACCP committee
• Owning company management in line with all purchases related to the department.
• Keep track of purchases, cost, linen, guest amenities, cleaning supplies and machines
• Overlooking front office operations in the absence of Front Office Manager
• Learning & Developing colleagues through various Brand related SOP training.

Achievements 2019

• Quality - 98.12% (Cleanliness 97.94%)
• Employee Engagement April 2019 - 90% (Housekeeping 88%)
• Guestroom Overall experience - 84.87%
• Guestroom cleanliness - 85.91%

Achievements 2018

• Quality - 96.83% (Cleanliness 95.28%)
• Employee Engagement November 2018 - 85% (Housekeeping 81%)
• Employee Engagement April 2018 - 78% (Housekeeping 39%)
• Guestroom Overall experience - 81.52%
• Guestroom cleanliness - 83.07%

Responsible for the upkeep of cleanliness and condition of the hotel with 236 rooms, 1 Ballroom, 3 meeting rooms, 7 food and beverage outlets.

• Training team on Crowne Plaza standards, compliance with standards in guestrooms and public areas
• Adhere to operating budgets, managing shortfall by reducing expenses without affecting guest experience
• Review all housekeeping standard operating procedures, methods on regular basis for improvements.
• Budget preparation on housekeeping operating expenses, laundry expenses, payroll, and headcount.
• Discipline and grooming of team members

I-GRAD is a management training program from Intercontinental hotels group. takes you through all operating departments in detailed on the job.

• Gained remarkable experience in learning a guest journey
• Gained knowledge in collaboration between operating departments
• Gained skill in people management, and dynamics
• Hands on training on all the operating department

I was responsible to support Front Office Manager in day to day running of the operation.

• Achieved No 1 rank in guest love year 2014 (India Middle East & Africa)
• Achieved No 1 rank in loyalty recognition, 2 years in row 2013, and 2014 (India Middle East & Africa)
• Gained to top 10 rank in TripAdvisor

Assisted Duty manager and Night Manager in performing daily operation, Handled guest complaints and resolved problems in timely manner, responsible in preparing department duty roster, Daily tracking of high balance, maintaining credit limits, settling company ledgers on regular basis

Daily guest interaction, cascading guest feedback with the team, checking VIP arrival rooms, coordinating with housekeeping on VIP arrivals. Reported all incidents to the Duty Manager and offered solutions to guest and checked satisfaction.

Doing check in and check outs of guest as per the standards, checking guest satisfaction, room allocation as per guest preference, managed business center, managed stationary and collateral stock. Assisted guest every time with all information about hotel and nearby facts.

Started hotel career with Courtyard By Marriott Chennai, was part of At Your Service team "AYS", after completing 1 year at "AYS" moved to front desk. Learned the basics of hotel front office and guest services from the Marriott.