Padmavathy Ravikumar
Naperville,IL
Summary
Detail-oriented Business Analyst with background in Project Management and expertise in Content Management. Meticulous in conducting market research for steering projects in the right direction. Skilled in Data Visualization and Storytelling to effectively communicate data insights to drive process improvements and lead large cross-functional teams to deliver successful projects on time and within budget. Currently seeking a challenging role to leverage skills in identifying business needs, analyzing data, creating compelling visualizations, and recommending solutions to drive organizational growth. Key strength include: Rare blend of analytical skills, technical background, business acumen, communication and management capabilities. Capacity to wear many hats that the domain demands. Technical Writing experience to create good quality documentation.
Overview
19
19
years of professional experience
Work History
Project Manager
Tek Systems; Client - Exelon
06.2020 - Current
- Analyze, prepare, and contribute to the business planning as well as support the modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis efforts
- Collaborate with stakeholders and SME’s (data scientists, engineers, domain experts, etc.) to identify business requirements, scope, and expected outcomes
- Contribute and capture brainstorming analysis efforts during the Business Understanding phase of the Data Science life cycle process using Mind Map tools
- Define objectives; understand and identify the business problems; and formulate questions that define the business goals that the data science techniques can target
- Report back the data analysis findings and the rationale in a clear, structured, easy-to-understand manner as required to business
- Create Technical & Functional Design Documents; Interactive Job Aids & Training Materials; Newsletters; Presentations; and Reports for Data Science project use cases
- Conceptualize effective Data Storytelling approaches to communicate Data Insights & Findings to business and stakeholders
- Create Wireframes for effective Dashboard Design
- Create compelling Visualizations for communicating the Data Analysis results
- Write Test Cases, perform UAT, and report the bugs and other open issues
- Project Manager for a Tier 1 AIP Project that is targeted to increase care center FCR by 4 percent after target setting and operational efficiencies
- Coordinate efforts between Data Science; Data Stewards from 4 Operating Companies; and other cross-functional teams for successful project completion
- Create effective Agile workflows; User Stories; tasks using Azure to manage the FCR 2.0 deliverables to meet timeline and resource constraints
- Track FCR 2.0 key performance indicators (KPIs)
Business Analyst
Talent IT Services
01.2020 - 06.2020
- Managed project teams to achieve 80 percent milestones and deliverables
- Highlights include maintaining product backlogs for sprints and facilitating meetings
- As a Business Analyst, lead projects to provide analytical results
- Experience includes conducting stakeholder Joint Application Design (JAD) interviews to gather requirements, documenting Business Requirements using effective tools of the trade; conducting Gap Analysis to compare the project against existing systems; evaluating current trends in project results to identify opportunities for operational improvements.
Analyst
Mahi Technologies LLC; Client - McDonalds
10.2016 - 12.2016
- Performance Tested and Analyzed Mc Donald Mobile apps in 2 different devices for 5 different markets
- Identified reasons for delayed performances in certain requests and responses from the app
- During the testing process, used Load Runner-Json protocol (creating test scripts); SiteScope (monitoring performance bottlenecks), HP ALM (creating Test Plans and Executions)
Business Analyst
Mahi Technologies LLC; Client - Southwest Airlines
09.2015 - 10.2016
- Performance Tested a complex project - Kiosk which included the following challenges: Trying different methods of capturing responses of requests sent to the kiosk system which is a blend of hardware and software requirements; complex architecture, network, and various protocols used for communication between the server layers
- Validating enhanced kiosk functionalities and the effect of these architectural changes on the system performance at baseline & increased stress
- Discuss with business analysts to find key business scenarios for performance testing
- Created detailed test plans (information related to environment; workflows; test data; SLAs; scope; and test requirements; & test scenario design) Executed Release 1; Baseline; Benchmark; Load; Stress; Endurance; and Production tests
- Developed Load Runner scripts in Web and WinSock Protocol
- Enhanced Scripts by including transactions; parameterizing the constant Value & Correlating the dynamic values
- Defined Rendezvous point to create intense load on the server to measure the server performance under load
- Executed Performance Tests using Performance Center
- Analyzed Performance; Response Vs
- Time; PU Utilization, Transaction Summary by Vusers, Hit per Second; Memory, I/O, and Throughput graphs.
Business Analyst
Mahi Technologies
06.2011 - 12.2011
- Lead meetings with subject matter experts (SMEs) to elicit, clarify, and confirm business requirements
- Analyzed existing business processes, identifying areas of improvement using business process model and UML, and recommending solutions that led to a 15% increase in team productivity
- Authored business requirements document for a new project, resulting in a 10% increase in project efficiency and a 5% reduction in project costs
- Created process flow diagrams and other visual representations of business processes, improving team communication and reducing errors by 20%
- Developed test plans and coordinated user acceptance testing, ensuring high-quality deliverables and reducing post-release defects by 15%.
Technical Writer
Wipro Technologies
05.2007 - 12.2010
- Developed and maintained relationships with stakeholders, resulting in a 10% increase in stakeholder satisfaction and a 5% increase in project success rate
- Meet with cross functional teams during project’s SDLC to coordinate business needs; product development; testing; validation; process improvement initiatives; and closure
- Project Management Experience, working through Corrective Action Plans from beginning to end
- Prepared Sprint Backlogs, tracking milestones, and reporting status to project owners weekly
- Created Process Maps using Microsoft Visio to illustrate & communicate work flows for teams and other internal/external stakeholders
- Liaised with the stakeholders to present data as part of encouraging data-driven decision making
- Created and reviewed the Online Help content of the Symantec Antivirus products that included Norton Antivirus, Norton 360, Norton Internet Security, Norton System Works & Symantec Enterprise Security products
- Prepared user & trouble shooting guides for an IVR (Interactive Voice Response) system and the supportive software applications
- Generated the Online Help content of Antivirus product (Norton Personal Firewall) for Mac PC
- Worked on the on-screen text for the Computer Based Training programs developed by Pearson Downloaded Product Builds & Key Stroked the help content, aligning it with the developing User Interface of Norton products
- Created Review Records
- Reviewed and edited the internal and client specific documents that included Functional Specification documents, Reports, Program Specification documents, business proposals & Test Cases
- As part of the Information Gathering and Requirements Analysis phase, involved in the analysis and validation of requirements documents
- Tracked and ensured adherence to the project schedule for every delivery and release
- Ensured quality of deliverables through rigorous implementation of quality processes
- Participated in the training programs for new writers
- Contributed to the design, development, and release of the weekly technical newsletters.
Instruction Designer
Hurix Systems
08.2006 - 04.2007
- Prepared various levels of assessment questions for the RiverDeep Cathay Pacific learning program
- Uploaded data into the learning management system during the integration phase of the project
- Tested the data accuracy in the integrated LMS
- Prepared Story Boards that are templates used by Instructional Designers to prepare on-screen content for the Computer Based Training (CBT) materials
- These templates also contain the designer’s instructions that lead the graphic designers, illustrators, integrators, and voice-over artist to develop the CBT as per your analysis and visualizations
- Prepared On-Screen Text for Web Based Training (WBT) materials based on learnings from motivational models such as ARCS
- Designed instructions for WBT developers
- Developed an assessment kit for the NHS and Johnson & Johnsons client projects
- Designed, developed, and reviewed computer and web-based trainings
- Created content for Websites.
Technical Writer
SAI
03.2005 - 08.2006
- Provided voice-over for the banking software applications developed by RAMCO systems
- Generated content for the Admin Guides of the Insurance related security applications of the Eagle Systems
- Formatted the relevant documents in MS Word.
Education
MS in Computer Science Engineering -
GSU
2015
Bachelor of Technology in IT -
Anna University
05.2005
Diploma in Bharatanatyam (dance) -
Annamalai University
Skills
- Requirements Elicitation
- Requirements Analysis
- Stakeholder Management
- Business Plan Dev
- Workflow Optimization
- Business Requirements Documentation
- Agile, Sprint & Scrum
- Business Process Modeling
- SDLC, Agile, OOAD, & JAD
- Defect Tracking
- Reporting, &Version Control
- Cross Function Team Coordination
- User Acceptance Testing
- IT Fluency
- Performance Testing
- Content Management
- Technical Writing
- Instruction Designing
- Visio & Rational Rose
- Microsoft Office Suite
- Excellent Email Communications
- UML, Sequence & Activity diagrams & Use Cases
- Process, Functional GAP, Feasibility, Risk Analysis
- Domain Knowledge: Airline, E-commerce, Ticketing, Education, Healthcare, Security, Data Science
- Problem Solving
- Technical Expertise
- Analytical and Critical Thinking Skills
- Excellent oral & written communication skills
- Strong Interpersonal communication skills
- Team player and good facilitator
- Good listening and Presentation skills
- Good Negotiator
- Multitasking
- Avid and Quick learner
- Methodologies: Agile, Sprint, Scrum, Waterfall
- Bug Tracking Tools: HP Quality Center, Etrack
- Management Tools: Rally, JIRA
- Operating Systems: Windows server, Linux, UNIX, VMware, Apple
- RDBMS: SQL
- Doc Tools: MS Word, Excel, PowerPoint, Microsoft Project, Visio, SharePoint, SnagIT, HTML Workshop, SharePoint, Acrocheck, Vasont, X-Metal, RoboHelp, Learning Management System (LMS), Macromedia Flash, Acrobat Captivate, Adobe Photoshop
- Testing Tools: HP ALM, HP Performance Center, Load Runner, Quality Center
- Monitoring Tools: Sitescope, AppDynamics
- LR-Protocols: Web Http/Html
- Languages: C, Python
- Configuration Mgmt: Perforce, Microsoft Visual SourceSafe, Vugen
Awards
Recipient of the Best Performer Engineer award in SouthWest Airlines
Highlights
- Business Analyst experience highlights include:
Ø Requirement Gathering from stakeholders & SMEs using JAD sessions, interviews, questionnaires, project assessments, surveys, observations and research.
Ø Requirement Analysis and conversion into technical requirements for use by the project team.
Ø Requirements Documentation of business-related documentation including mapping & validating BRDs as per client requirements.
- Big Plus is Documentation abilities. Created detail-oriented, easy to read, and precise documents.
- Used JIRA for active management of requirements.
- Worked as a Performance Engineer involved in scripting, monitoring and analysis for web-based projects using HP LR, PC, and ALM.
- Performed manual UAT and created test cases from requirements.
- Proficient with MS Office, Content Management, defect tracking and reporting tools
- Possess knowledge of SDLC, Testing Life Cycle, Data Modelling, GAP, Risk , Cost-Benefit Analysis, Waterfall, Agile, & Scrum.
- Worked in Consumer, Retail, Travel, Healthcare, Airline, and Utility domains.
- Possess knowledge and experience in SQL
- Solid foundation in computer science fundamentals, including data structures, programming languages, software engineering and OS.
- Excellent track record of successful completion under tight deadlines; adjustable to timelines, and flexible to stretch & commit to deliverables.
- Superior oral; written, and creative communication abilities for effective email communications; creating newsletters & infographics.
- Quick to adapt in different projects seamlessly.
- Have conducted trainings for 10 to 20 team members.
- Analytical & Methodical problem solver in identifying root causes and corrective actions to meet business needs.
- Also forever sharpening my lateral thinking abilities on the side.
- Team player with excellent interpersonal communication skills with enthusiasm & ability to work in cross functional team environment.
Tools
Methodologies: Agile, Sprint, Scrum, Waterfall
Bug Tracking Tools: HP Quality Center, Etrack
Management Tools: Rally, JIRA
Operating Systems: Windows server, Linux, UNIX, VMware, Apple
RDBMS: SQL
Doc Tools: MS Word, Excel, PowerPoint, Microsoft Project, Visio, SharePoint, SnagIT, HTML Workshop, SharePoint, Acrocheck, Vasont, X-Metal, RoboHelp, Learning Management System (LMS), Macromedia Flash, Acrobat Captivate, Adobe Photoshop
Testing Tools: HP ALM, HP Performance Center, Load Runner, Quality Center
Monitoring Tools: Sitescope, AppDynamics
LR-Protocols: Web Http/Html
Languages: C, Python
Configuration Mgmt: Perforce, Microsoft Visual SourceSafe, Vugen
Timeline
Project Manager
Tek Systems; Client - Exelon
06.2020 - Current
Business Analyst
Talent IT Services
01.2020 - 06.2020
Analyst
Mahi Technologies LLC; Client - McDonalds
10.2016 - 12.2016
Business Analyst
Mahi Technologies LLC; Client - Southwest Airlines
09.2015 - 10.2016
Business Analyst
Mahi Technologies
06.2011 - 12.2011
Technical Writer
Wipro Technologies
05.2007 - 12.2010
Instruction Designer
Hurix Systems
08.2006 - 04.2007
Technical Writer
SAI
03.2005 - 08.2006
MS in Computer Science Engineering -
GSU
Bachelor of Technology in IT -
Anna University
Diploma in Bharatanatyam (dance) -
Annamalai University
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