Padmini Mathevan
117 Fontainebleau St, Georgetown,TX
Summary
Operations Leader at Mathews CPA Inc with a proven track record in driving revenue growth and enhancing operational efficiency while managing a team of 12. Expertise in strategic planning and client relationship management has led to substantial business expansion. Proficient in QuickBooks and effective communicator, consistently transforms challenges into profitable opportunities, achieving high client retention and successful team development.
Overview
21
21
years of professional experience
Work History
General Manager
Mathews CPA Inc
Cedar Park , TX
04.2014 - Current
- Led daily operations of the firm, managing a team of 10 accountants and 2 administrative staff.
- Developed and executed strategic business plans, enhancing revenue, profitability, and operational efficiency.
- Cultivated and maintained strong client relationships, driving new business development and client retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Recruited, interviewed and hired qualified staff for open positions.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Ensured accurate and timely calculation of wages, benefits, taxes, and deductions.
- Monitored and ensured compliance with federal, state, and local payroll regulations, and tax laws.
Export Documentation Specialist
ABN Amro Central Enterprises
Chennai, Tamilnadu
05.2004 - 12.2005
- Maintained a database of all export transactions related to customer orders.
- Ensured accuracy in data entry into the system for each transaction per company policy.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Reviewed and processed export documentation for shipments to international customers.
- Handled administrative tasks such as filing documents and preparing correspondence relating to import and export activities.
Education
MBA - International Business
PSG Institute of Management
Coimbatore04-2004
BBA - Business Management
CMS College of Science & Commerce
Coimbatore05-2001
Skills
- Leadership and Team Development
- Client Relationship Management and Retention
- Financial Reporting and Analysis
- Budgeting and Forecasting
- Business Development and Marketing Strategy
- Process Improvement and Operational Efficiency
- Accounting Software (QuickBooks, Drake)
- Strategic Planning and Decision-Making
- Change Management and Adaptability
- Communication and Negotiation Skills
- Employee development
Timeline
General Manager
Mathews CPA Inc
04.2014 - Current
Export Documentation Specialist
ABN Amro Central Enterprises
05.2004 - 12.2005
MBA - International Business
PSG Institute of Management
BBA - Business Management
CMS College of Science & Commerce
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