Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Padra Warren
Open To Work

Padra Warren

Grand Prairie,TX

Work Preference

Desired Job Title

Insurance Claims SpecialistCustomer Service AgentCargo Management SpecialistTurboTax Product Chat Expert (Seasonal)Receiving Associate

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Grand Prairie, TX, USArlington, TX
Open to relocation: Yes

Salary Range

$29000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Results-driven professional with extensive experience in cargo management, claims processing, and packaging logistics. Proven ability to address customer inquiries, optimize operational procedures, and lead teams effectively. Eager to leverage expertise in managing complex processes and enhancing customer satisfaction in a challenging entry-level role, while committed to contributing to organizational success and driving operational efficiency. A strong foundation in logistics, combined with a dedication to continuous improvement, positions this candidate as a valuable asset to any team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Claims Specialist

Dialog Direct
12.2014 - Current
  • Reviewed insurance claims for accuracy and completeness according to company policies.
  • Communicated with clients to gather necessary documentation for claim processing.
  • Documented claim findings and maintained detailed records in the system.
  • Responded promptly to customer inquiries regarding claim status and procedures.
  • Processed requests for additional documentation from customers in a timely manner.
  • Ensured compliance with regulatory requirements during the claims evaluation process.
  • Assisted customers in filing new insurance claims and provided status updates on existing ones.

Customer Service Agent

Dialog Direct
12.2014 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guided purchasing decisions for clients.
  • Collaborated with team members to enhance service delivery and support.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Answered incoming calls promptly and professionally within company standards.
  • Provided product information to customers in a timely manner.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.

Cargo Management Specialist

Dialog Direct
12.2014 - Current
  • Addressed customer inquiries and resolved issues related to cargo shipments, enhancing satisfaction and retention.
  • Coordinated with ground staff and customs to ensure timely delivery and resolved shipment delays.
  • Maintained accurate cargo documentation and ensured adherence to regulatory requirements, reducing errors.
  • Utilized cargo management systems to track shipments and generate detailed performance reports.
  • Resolved operational issues and customer complaints, collaborating with other departments to refine processes.
  • Cultivated positive relationships with team members and external partners to support seamless operations.
  • Led cross-functional teams to align project goals with company objectives and standards.
  • Coordinated communication between departments to ensure project alignment and resource allocation.
  • Resolved customer inquiries and issues through effective communication and problem-solving skills.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.

TurboTax Product Chat Expert (Seasonal)

Foundever
03.2024 - 05.2025
  • Assisted customers with product support and with technical issues via the chat channel
  • Assisted customers with basic questions about tax forms and how to file tax returns
  • Assisted customers with refunds, making payments, and deferred payments
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Receiving Associate

Walmart, INC
09.2013 - 12.2014
  • Check in and out vendors
  • Pick out freight that goes to the floor
  • Bin freight back into the shelves in the back room that is overstock
  • Take down displays from the top shelves, put them together and take to the sales floor

Inbound Appointment Specialist

ADT Security Services
06.2011 - 07.2012
  • Schedule sales appointments for outside sales representatives by responding to incoming calls
  • Determine caller's sales/installation needs, capturing primary prospect data
  • Pre-qualify calls and pass prospects to NSC sales reps to close sales and set installation appointments
  • Ensure customer satisfaction by determining needs and transferring call to the appropriate party for resolution

Education

High School Diploma -

Arkansas Senior High School
Texarkana, AR
05.1994

Some College (No Degree) - Business Administration

Texarkana College
Texarkana, AR

Skills

  • Skilled in Microsoft Office
  • Skilled in Google Workspace applications
  • Strong interpersonal communication
  • Strong verbal and written communication
  • Collaborative team support
  • Consistent productivity
  • Self-directed work
  • Analytical decision making
  • Efficient data comprehension
  • Technology integration
  • Efficient resource management
  • Resource management efficiency
  • Regulatory adherence
  • Strong verbal communication
  • Effective listening

Certification

Health Insurance License - 2018

Timeline

TurboTax Product Chat Expert (Seasonal)

Foundever
03.2024 - 05.2025

Insurance Claims Specialist

Dialog Direct
12.2014 - Current

Customer Service Agent

Dialog Direct
12.2014 - Current

Cargo Management Specialist

Dialog Direct
12.2014 - Current

Receiving Associate

Walmart, INC
09.2013 - 12.2014

Inbound Appointment Specialist

ADT Security Services
06.2011 - 07.2012

High School Diploma -

Arkansas Senior High School

Some College (No Degree) - Business Administration

Texarkana College

Similar Profiles

CREATE PROFILE