Padraic O'Donnell
Wichita,KS
Summary
Experienced and performance-driven Service Manager with a proven track record of boosting fixed ops profitability, service sales, and customer retention. Actively participated in a NADA 20 Group, leveraging national benchmarks and best practices to drive continuous improvement in service department performance. Known for strategic leadership, data-driven decision-making, and a commitment to operational excellence.
Overview
21
21
years of professional experience
Work History
Service Manager
Eddy's Chrysler Dodge Jeep Ram
01.2022 - 05.2025
- Oversee daily operations of the service department, ensuring high-quality customer service and efficient workflows.
- Lead, mentor, and manage a team of service technicians and support staff to meet performance goals and KPIs.
- Maintain customer satisfaction through effective communication, timely resolution of issues, and consistent service delivery.
- Develop and implement service strategies, policies, and procedures to improve operational efficiency and client retention.
- Monitor service quality, inspect work completed, and implement corrective actions as necessary.
- Manage budgets, track expenses, and ensure department profitability through cost control and upselling service packages.
- Prepare reports on service trends, employee performance, and customer feedback for senior management.
- Collaborate with sales and other departments to drive service revenue and support overall business growth.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored daily service bay utilization and tech production.
- Lead service advisor production and training for daily gross objectives, and HPRO.
Service Manager
Davis Moore Auto Group
03.2017 - 01.2022
- Assisted in daily operations and management of the service department.
- Scheduled service appointments and ensured timely task completion.
- Supported service technicians with troubleshooting and technical issues.
- Tracked service metrics and prepared regular performance reports.
- Managed parts inventory and ordered supplies as needed.
Service Advisor/Certified Automotive Technician
Scholfield Honda
08.2004 - 02.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained up to date product knowledge, and service technician training.
Education
High School Diploma -
Wichita Heights Highschool
Wichita, KS05.2004
Skills
- Customer Service & Relationship Management
- Team Leadership & Staff Training
- Operational & Process Management
- Conflict Resolution & Complaint Handling
- Communication & Interpersonal Skills
- Budgeting & Cost Control
- CRM & Service Management Systems (Dealertrack, Xtime, CDK, Reverse Risk, Dealerconnect/Wiadvisor)
- KPI Tracking & Performance Optimization
- Technical Troubleshooting
- Strategic Thinking & Problem Solving
Accomplishments
- Increased service department revenue year-over-year by implementing upsell training programs and tracking key performance indicators per NADA benchmarks.
- Consistently exceeded fixed ops gross profit targets, contributing to overall dealership profitability and retention.
- Completed KPI's within NADA guidelines
- Served as an active member of NADA 20 Group, using performance benchmarks and peer collaboration to implement high-impact process improvements and drive service sales growth.
Timeline
Service Manager
Eddy's Chrysler Dodge Jeep Ram
01.2022 - 05.2025
Service Manager
Davis Moore Auto Group
03.2017 - 01.2022
Service Advisor/Certified Automotive Technician
Scholfield Honda
08.2004 - 02.2017
High School Diploma -
Wichita Heights Highschool
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