Padrica Sanford

Inputting, transferring data, upload asset information into Salesforce.

Start and format new merchant accounts and opportunities.

Connect with multiple teams across multiple departments by building and maintaining relationships

Developed training material and walk-throughs within my department

Work experience defining, building, and delivering SaaS products on public clouds-Salesforce, Azure, GPC

• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Monitored network hardware operations to evaluate proper configuration.
• Diagnosed and executed resolution for network and server issues.
• Respond to client concerns using a ticketed management system (CRM)

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Integrated Salesforce CRM and other customer relationship management software into support operations.