Samantha Padron Salisbury
Ripon,CA
Summary
Accomplished Service Advisor/Manager and Project Manager with a proven track record at Europa Motors and CarMax, excelling in customer service and computer skills. Expert in fostering client relationships and managing multiple projects, consistently exceeding service standards and achieving high customer ratings. Demonstrates strong work ethic and multitasking abilities, enhancing organizational revenue and customer trust. Fluent in English and Spanish.
Overview
11
11
years of professional experience
Work History
Service Advisor/Manager
Europa Motors
02.2019 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
CarMax
03.2017 - 02.2019
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Project Manager
Jack Frost Designs
09.2013 - 03.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Education
High School Diploma -
East Union High School
Manteca, CA05.2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Multi-line phone talent
- Problem Resolution
- Account Management
Timeline
Service Advisor/Manager
Europa Motors
02.2019 - Current
Service Advisor
CarMax
03.2017 - 02.2019
Project Manager
Jack Frost Designs
09.2013 - 03.2017
High School Diploma -
East Union High School
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